Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Members Source Credit Union, a growing $93 million financial institution has an opportunity for a Floating Membership Service Representative to join our team. This position is expected to work at least 25-35 hours a week, work every Saturday, and float between our 3 branch locations until fully trained.
Duties and responsibilities of this position include:
Qualifications include:
Work Remotely
Be a part of the credit union difference. Apply today!
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
Schedule:
Work Location: In person
0 Member Services Supervisor jobs found in Gary, IN area