Member Services Supervisor jobs in Grand Rapids, MI

Employment Services Program Supervisor

Requisition #: req12864

Location: Grand Rapids, MI

Hours: Full-time (40 Hours/Week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Social Work Supervisor, you will be primarily responsible for overseeing the operations of the assigned program and staff in partnership with leadership. This individual is also responsible for developing, maintaining, and enhancing positive work relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals.

This position is expected to function effectively with little supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES:

• Manage, direct, and lead a team of direct report(s) and facilitate weekly meetings;
• Provide weekly individual and team supervision to supervisory staff;
• Cultivate a positive, team centered work environment;
• Oversee a team of staff regarding processes while ensuring compliance with external partners, and state policy and procedure;
• Participate in weekly staff meetings;
• Ensure compliance with agency policies and procedures for staff evaluations, conference/training requests, timekeeping, and reimbursement requests;
• Assist in the development and maintenance of the program’s operating manual;
• Develop, maintain, and enhance a positive working relationship with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals;
• Hire, on-board, and train staff effectively to ensure efficient operations;
• Manage the intake and referral process;
• Participate in local and national project team meetings to enhance the provisions of provided services, as needed;
• Oversee scheduling and staffing to ensure adequate coverage at all times;
• Stay abreast of all agency, federal, and state regulatory requirements related to services;
• Complete other duties as assigned.

QUALIFICATIONS:

• BSW or Bachelor’s level degree in Social Services, or related field of study from an accredited college or university;
• MSW or Master’s level degree in Social Services, or related field of study from an accredited college or university, strongly preferred;
• At least three (3) years of experience overseeing a program in the field of social services;
• At least one (1) year of experience managing others;
• Bilingual Spanish/English fluency, strongly preferred;
• Successfully pass a TB test annually;
• Demonstrated ability to work effectively on a multi-disciplinary treatment team;
• Excellent verbal and written communication skills;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith and Mission Statement.