Member Services Supervisor jobs in High Point, NC

Summary Description

The Working Supervisor will lead the assigned site as they work together towards meeting the financial and operational goals, focusing on safety and quality. This position will strive to ensure optimum utilization, efficiency, and economy of the site operation. The responsibilities will include but are not limited to leading the production team and overseeing overall operations including safety, environmental, quality assurance and control, production, materials, financial goals, training, and customer relations.

Duties and Responsibilities

• Manage and oversee all aspects of the daily operations from the standpoint of Safety, Environmental, Quality, and Production.
• Ensure customer requirements are attained, a safe environment is achieved, and a profit is realized to return value to our shareholders.
• Recommends measures to improve methods, performance, and quality of product or services, and suggests changes in working conditions to increase efficiency.
• Oversee and coordinate activities of the site production staff.
• Establishes or adjusts work schedules to meet customer demand.
• Prepare reports and records on the site for management including updating KPI metric in SharePoint.
• Responsible for ensuring that the site implements and follows companywide initiatives, policies and practices; interpret and communicate company policies to workers and enforce company policy and practices.
• Ensure that time cards are entered into Paycom accurately and timely for all employees under their direction including approvals.
• Ensure safety practices are being adhered to at the location and be involved in actively improving safety culture.
• In coordination with General Manager and Recruiting, recommends or initiates staffing decisions for the location including hiring, performance management, scheduling and terminations.
• Utilization of hands-on leadership to facilitate growth among the team, including training new employees.
• Ensure the crew adhere to FRA/AAR/Cathcart quality & operating standards, along with meeting customer requirements.
• Communicate on a regular basis with General Manager to ensure goals are met.
• Other projects and duties as assigned.

Qualifications

• Business degree and/or certifications applicable to position or equivalent experience
• 3-5 years’ experience in management/supervisory role in the rail industry.
• Demonstrated ability to interact effectively at all levels and in support of customer relations.
• Strategic thinker with the ability to translate strategies into operational objectives and projects.
• Strong analytical skills, self-motivated with excellent teamwork.
• Goal oriented and a strong customer service attitude.
• Effective use of standard office computer technology such as databases, word processing, ERP and reporting systems.
• General knowledge of railcar repair and train operation procedures and work practices.
• Knowledge of Federal Railroad Administration (FRA) and Association of American Railroads (AAR) regulations and rules.
• Required ability to manage and prioritize multiple tasks.
• Excellent verbal communication skills.
• Excellent listening skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to write clearly and concisely.
• Strong interpersonal skills with the ability to work effectively with people at all levels of the organization.