Member Services Supervisor jobs in La Crosse, WI

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

G
Supervisor/Trainer, Environmental Services
  • Gundersen Health System
  • La Crosse, WI FULL_TIME
  • Love medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

    Schedule Weekly Hours:

    40

    Gundersen Health System is seeking a Supervisor/Trainer whose primary focus will be training new staff on proper cleaning techniques and competencies, as well as conducting quality assurance inspections.

    What you'll do:

    • New employee training and department orientation

    • Contribute to a safe and positive work environment

    What you'll get:

    • Benefits:In addition to medical and dental, we have pet insurance and a substantial contribution to retirement

    • Work/life balance:24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays

    • Health/Wellness:GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts

    • Professional Development:Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center

    • DEI:12 months of Celebration to include monthly educational events, DEI Committee

    • Other:18% discount on data plan through Verizon, 20% discount at Gundersen locations for services not covered by insurance

    What you'll need:

    • High school diploma or equivalency

    • 2 years of experience in commercial or healthcare environmental services or related field; or 2 years supervisory experience in healthcare or related field

    Gundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system has 7 hospitals and 65 clinics in neighboring communities. Inside our walls and our neighborhoods, we deliver world-class medical care combined with the right amount of love. We call it Love Medicine and it's who we are.

    Job Description:

    The Environmental Services Supervisor is responsible for daily and project cleaning, carpet and hard surface floor care, waste disposal, and moving services to ensure a clean, safe, and sanitary environment.

    STRATEGIC RELEVANCE -- SUMMARY

    To advance its position as an innovator and leading health care system, Gundersen Health System (GHS) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value-based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.

    The Supervisor is responsible for understanding the impact of these forces and trends. The Supervisor collaborates with others to achieve GHS' strategic mission and goals by being a guide at the side, managing daily operations of their AOR (area-of-responsibility) and are expected to: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Supervisor supports the transition of System strategy into staff commitment, action, and accomplishment in their AOR.

    POSITION DUTIES AND RESPONSIBILITIES

    The Supervisor is specifically responsible for:

    1.0 Organizational Strategy and Implementation -- Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans.

    2.0 Fiscal Management -- Effectively using established processes to ensure accountability for effective operations and resource management.

    3.0 Human Resource Management -- Effectively using established processes to: select, align, engage, develop, manage, and retain a team of highly skilled staff.

    4.0 Excellence in Service and Clinical Quality -- Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.

    5.0 Organizational Leadership -- Providing leadership and accomplishing objectives by supporting the integration of processes and initiatives while modeling collaboration.

    KEY ACCOUNTABILITIES

    Organizational Strategy and Implementation

    1.1 Collaborates with Team leadership to understand external market financial, economic, and industry data, identifying market opportunities as it applies to daily departmental operations.

    1.2. Collaborates with management to ensure that resources are prioritized and in place (i.e., staff, equipment, supplies, technology, and processes, etc.) and properly utilized to achieve AOR objectives through the most effective and efficient operations.

    1.3 In conjunction with AOR leadership, makes recommendations for the improvement of AOR key processes, leading to elimination of variability in cost and quality.

    Fiscal Management

    2.1 Manages AOR to meet fiscal targets, ensuring the daily operations of delivering cost-effective, quality services.

    2.2 Evaluates AOR for potential cost-effective change and makes recommendations for the implementation of approved changes.

    2.3 Ensures staff compliance with financial decisions.

    Human Resources Management

    3.1 Communicates vision and leadership to staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking to accomplish objectives.

    3.2 Ensures that AOR staff understand their roles in accomplishing GHS, Team/Division, and AOR strategic objectives. Establishes expectations for high level of performance and holds individuals accountable for achieving them.

    3.3 In collaboration with other AOR leadership and the Human Resources Department, uses organizational systems/processes to recruit, retain, and develop a high-performance team that meets patient, regulatory, and fiscal requirements for their AOR.

    3.4 In conjunction with Team/Division leadership, ensures staff productivity by maximizing staffing efficiency and workflow patterns as well as monitoring and controlling turnover.

    3.5 Implements and actively supports the integration of change and conflict management while working side by side with management.

    3.6 Creates a climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.

    Excellence in Service and Clinical Quality

    4.1 Ensures the implementation of service, quality and safety standards consistent with System policy for patient experience and internal and external customers in collaboration with AOR leadership.

    4.2 Identifies and communicates trends across services in customer satisfaction and patient experience, clinical quality outcomes and patient safety to AOR leadership.

    4.3 Models and ensures that AOR staff effectively uphold a customer service orientation to meet legitimate needs of patients and internal and external customers.

    4.4 Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised.

    Organizational Leadership

    5.1 Promotes the organization to all constituencies by interpreting and communicating GHS' mission and values, acting as a loyal, supportive, and informed spokesperson for AOR, Team/Division and the System.

    5.2 Collaborates with other internal professionals to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.

    5.4 Takes responsibility for providing a positive learning environment for students, interns, and residents working within their AOR, collaborating with academic programs, while ensuring patient safety.

    5.5 Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives.

    KEY INTERFACES

    The Supervisor interacts primarily with the following external interfaces:

    • Patients
    • Families

    The Supervisor interacts secondarily with the following external interfaces:

    • Vendors/Suppliers* scope dependent
    • Educational and Regulatory Organizations
    • Non-GHS clinicians, hospitals, and facilities

    The Supervisor interacts primarily with the following internal interfaces:

    • AOR staff
    • Other AOR supervisors, managers and directors
    • Clinicians

    The Supervisor interacts secondarily with the following internal interfaces:

    • Other Functional Managers and Supervisors
    • Other System Staff

    DECISION MAKING AUTHORITY & RESPONSIBILITY

    The Supervisor has the authority to carry out the AOR vision, objectives, and strategies consistent with the System's mission, vision and goals. This person assists the leadership team in determining which resources are needed and recommends the acquisition of additional resources where indicated.

    The Supervisor has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues. The Supervisor oversees the adherence to policy, as well as makes recommendations for changes to AOR staff and leadership. The Supervisor coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion for their AOR.

    The Supervisor represents Gundersen Health System and their AOR within the System and in the external community.

    Education and Learning:

    REQUIRED

    High School Diploma or equivalency

    DESIRED

    Bachelor's degree in Business or Hospitality or Science

    Work Experience:

    REQUIRED

    2 years of experience in commercial or healthcare environmental services or related field; or 2 years supervisory experience in healthcare or related field

    DESIRED

    2 years of supervisory experience in healthcare environmental services

    License and Certifications:

    REQUIRED

    Valid Driver's License (DL)

    DESIRED

    American Society for Healthcare Environmental Services (ASHES) Certification or International Executive Housekeepers Association (IEHA) Certification

    Age Specific Population Served:

    Infant (less than 1 year)

    Pediatric (1 - 12 years)

    Adolescent (13 - 17 years)

    Adult (18 - 64 years)

    Geriatric (65 years & older)

    OSHA Category:

    Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

    Environmental Conditions:

    Exposed to infectious diseases.

    If you need assistance with any portion of the application or have questions about the position, please contact or call 608-775-0267

    Equal Opportunity Employer


    EEO/AA/Veterans/Disabilities

     

  • 19 Days Ago

G
Emergency Services Supervisor
  • Gundersen Health System
  • La Crosse, WI FULL_TIME
  • At Gundersen's core, we are here to inspire your best life by relentlessly caring, learning, and innovating. We are seeking a strong leader who can contribute to this mission by engaging, motivating, ...
  • 22 Days Ago

E
Supervisor, Customer Services
  • Envoy Air Inc.
  • La Crosse, WI FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • Just Posted

S
Plant Supervisor
  • Source Energy Services
  • Blair, WI FULL_TIME
  • Job Title: Plant Supervisor Location: Blair, WI Why Work With Us: Competitive industry wage Be part of a growing company Strong HSE culture Opportunities for advancement – great place to start your ca...
  • 22 Days Ago

K
Bilingual supervisor
  • Kleenmark Services Corp
  • Marshfield, WI FULL_TIME
  • Bilingual Building Supervisor - Marshfield - Marshfield Clinic Job Summary The Building Supervisor supervises and directs work assignments for the building in which they are responsible for ensuring c...
  • 1 Day Ago

S
Plant Supervisor
  • Source Energy Services Proppants LP
  • Blair, WI FULL_TIME
  • Job Title: Plant Supervisor Location: Blair, WI Why Work With Us: Competitive industry wage Be part of a growing company Strong HSE culture Opportunities for advancement – great place to start your ca...
  • 20 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Member Services Supervisor jobs found in La Crosse, WI area

G
Onsite service representative
  • Grainger
  • La Crosse, WI
  • Job Description Job Description Position Details: The Onsite Services Representative (OSR) reports to a Supervisor or Ma...
  • 3/29/2024 12:00:00 AM

G
Respiratory Therapist, .6 FTE, Nights - No Experience Required
  • Gundersen Health System
  • La Crosse, WI
  • Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, ...
  • 3/28/2024 12:00:00 AM

L
Seasonal Work - Parks Grounds
  • La Crosse County, WI
  • La Crosse, WI
  • Salary: $16.96 Hourly Location : Stoddard, WI Job Type: Seasonal Department: Facilities Opening Date: 01/26/2024 Overvie...
  • 3/28/2024 12:00:00 AM

L
Seasonal Work - Parks Registration/Store
  • La Crosse County, WI
  • La Crosse, WI
  • Salary: $16.96 Hourly Location : Stoddard, WI Job Type: Seasonal Department: Facilities Opening Date: 01/26/2024 Overvie...
  • 3/28/2024 12:00:00 AM

C
Legal Assistant
  • City of La Crosse, WI
  • La Crosse, WI
  • Salary: $24.29 Hourly Location : La Crosse, WI Job Type: Full-Time Job Number: 00570 Department/Division: City Attorney ...
  • 3/28/2024 12:00:00 AM

P
CDL - A Delivery Driver- Hiring Bonus!
  • Performance Food Group
  • La Crosse, WI
  • Job Description Position Details: * Average pay- $90,000 Annually * Guaranteed Weekly Rates * No Weekends * Average Less...
  • 3/27/2024 12:00:00 AM

P
Greater La Crosse Area Manager
  • Performance Food Group
  • La Crosse, WI
  • Job Description We Deliver the Goods: * Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employ...
  • 3/27/2024 12:00:00 AM

F
Human Resources Manager
  • FORTNEY COMPANIES, INC
  • La Crosse, WI
  • Job Type Full-time Description Fortney Hospitality Group, parent company of "Brothers Bar & Grill" and other establishme...
  • 3/27/2024 12:00:00 AM

La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south. According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$56,623 to $71,059
La Crosse, Wisconsin area prices
were up 1.3% from a year ago