Member Services Supervisor jobs in Las Cruces, NM

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Recreation Services Supervisor
  • City of Las Cruces
  • Las Cruces, NM FULL_TIME
  • Plans, manages, schedules, and coordinates a variety of recreation, sports, and wellness programs and activities for participants of all ages and skill levels to meet established objectives and comply with applicable standards, laws, policies, and regulations. 

    Environmental Factors 

    Work is performed in a standard office environment and at recreation facilities with exposure to all weather and traffic conditions when outdoors and when traveling to other locations or facilities. 

    Physical Factors 

    Light physical demands; mostly desk work, some lifting and moving of supplies. Frequent use of a personal computer. 

    Work Situation Factors 

    Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services.  Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.  

    FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM QUALIFICATIONS.

    Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

    This position will be used to hire a full-time, regular, exempt position.

    This positions is graded RX13.
    • Organizes, promotes, and evaluates events, activities, and programs to assure safety of participants; oversees the use and condition of recreation venues, equipment, materials, and other assets to identify and report on issues or conditions needing repair or maintenance and ensure adequate levels of resources.
    • Researches, collects, and analyzes data, and reports on operations, services, and programs to evaluate effectiveness, recommend improvements, and implement solutions; researches, develops, and recommends new programs to expand offerings and participation levels; prepares and presents various special and recurring reports, forms, and documents; prepares and submits incident reports regarding unsafe, unusual, and/or illegal activities or incidents.
    • Oversees procurement activities for supplies, services, equipment, and other items to assure compliance with established policies and procedures; reviews, maintains, and updates records in various formats, mediums, and automated systems to ensure data integrity and adherence to internal controls, practices, and procedures; demonstrates continuous effort to improve programs, operations, streamline work processes, and work cooperatively and jointly to provide information and services.
    • Meets regularly with staff to review work in progress, discuss and resolve issues, and prioritize and assign tasks and projects to assure deadlines and performance standards are met; assures that staff maintain safe, playable, and aesthetically pleasing recreation facilities, and adhere to policies and procedures for efficient and safe operations.
    • Manages staff through proper delegation and work supervision to provide appropriate levels of service and resources; coordinates and manages various projects, monitors work, evaluates performance, trains, counsels, coaches, and instructs employees in order to meet established goals and objectives; ensures staff adhere to established policies and procedures to remain in compliance with applicable rules and regulations.
    • Promotes and supports positive relationships with neighborhood and community groups and other agencies; provides information on City programs and processes to individuals and groups with varied backgrounds; coordinates programs and activities with other City departments and community agencies to meet established goals and objectives.
    • Reviews, maintains, and updates records in various formats, mediums, and automated systems to ensure data integrity and adherence to internal controls, practices, and policies; evaluates programs, services, and activities to ensure customer and staff needs are met; demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless services.
    • Responds to and resolves various complaints, issues, inquiries, and problems as authorized and in accordance with established policies and procedures.
    Bachelor's Degree in Recreation, Public or Business Administration, or related field AND two (2) years of experience in the oversight or management of recreation programs, or other leisure services and related programs.  A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

    Licenses/Certification(s) 

    Valid class D driver’s license is required.  Position requires an acceptable driving record in accordance with City of Las Cruces policy.  First Aid and CPR certifications required within six (6) months of hire; additional specific technical training and certifications may be preferred or required. 
     
    Knowledge of:  principles, practices, techniques, activities, rules and regulations related to the operations and functions of the position and services provided; principles and practices of effective customer service and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; principles and practices of administrative management including personnel rules and effective employee supervision, training, and development; principles of record keeping and records management; safe and effective use and maintenance of related tools and equipment; methods and standards for preparing business correspondence; business English, spelling, and grammar; basic and specialized personal computer applications; modern office practices and procedures; mathematical aptitude; City organization, operations, policies and procedures to effectively perform the required functions and duties of the position.

    Ability to:   perform a variety of duties and responsibilities timely and with accuracy to meet deadlines and ensure achievement of goals and objectives; read, understand, interpret, and ensure compliance with a variety of specifications, policies, procedures, rules, and regulations governing related activities, programs, and functions; inspect facilities, grounds, equipment, and systems; safely operate associated tools, equipment, and motor vehicles; perform technical reading and writing; communicate appropriately and effectively orally and in writing; use sound judgment in decision-making with routine operations; research and compile applicable information and maintain accurate records; prepare and present accurate and reliable reports containing findings and recommendations; review documents and extract relevant information; firmly and impartially supervise, coach, lead and direct the activities of staff; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; use initiative and independent judgment within established procedural guidelines to successfully meet established goals and objectives.

    Skills in:  analyzing issues, evaluating alternatives, and making logical recommendations based on findings to address issues and/or improve services, procedures, policies, and methods; communicating policies, regulations, procedures, and information; maintaining complete and accurate records; operating tools, equipment, and a personal computer with installed generic and specialized software; effectively managing staff and delegating tasks; assessing and prioritizing multiple tasks, projects, and demands.
     
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Outpatient Therapist/Clinical Supervisor
  • Universal Health Services, Inc.
  • Las Cruces, NM FULL_TIME
  • Responsibilities $20,000 Sign-On Bonus!! Student Loan Forgivness Program!! Mesilla Valley Hospital has been in operation since 1987, serving those in need of treatment for a variety of psychiatric and...
  • 2 Days Ago

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House Supervisor - RN - FT (EOW)
  • Universal Health Services, Inc.
  • Las Cruces, NM FULL_TIME
  • Responsibilities 10K SIGN ON BONUS - ALL SHIFTS!STUDENT LOAN REIMBURSEMENT PLANMesilla Valley Hospital has been in operation since 1987, serving those in need of treatment for a variety of psychiatric...
  • 15 Days Ago

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Dining Services - Manager in Training
  • Healthcare Services Group, Inc.
  • LAS CRUCES, NM OTHER
  • Additional Information #NOWHIRING Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare ...
  • 22 Days Ago

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Dining Services District Manager
  • Healthcare Services Group, Inc.
  • LAS CRUCES, NM OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 15 Days Ago

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Dining Services Assistant Manager
  • Healthcare Services Group, Inc.
  • LAS CRUCES, NM OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 1 Month Ago

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0 Member Services Supervisor jobs found in Las Cruces, NM area

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Entry-Level Customer Service Agent (Full-Time)
  • MCI Jobs
  • Las Cruces, NM
  • POSITION OVERVIEW: CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Se...
  • 3/28/2024 12:00:00 AM

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Call Center Operations Manager
  • MCI Jobs
  • Las Cruces, NM
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (Nights)
  • MCI Military Recruitment
  • Las Cruces, NM
  • POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (NIGHTS) We are looking for customer service agents to join our rapid...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (Nights)
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour BENEFI...
  • 3/28/2024 12:00:00 AM

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Las Cruces Energy Customer Care Representative (Part-Time)
  • MassMarkets
  • Las Cruces, NM
  • POSITION OVERVIEW ENERGY CUSTOMER CARE REPRESENTATIVE (PART-TIME) Here at MCI, we keep things light. We believe our cust...
  • 3/27/2024 12:00:00 AM

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Las Cruces Energy Customer Care Representative (Part-Time)
  • Mass Markets
  • Las Cruces, NM
  • POSITION OVERVIEW ENERGY CUSTOMER CARE REPRESENTATIVE (PART-TIME) Here at MCI, we keep things light. We believe our cust...
  • 3/27/2024 12:00:00 AM

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Truck Service Advisor I
  • TravelCenters of America
  • Las Cruces, NM
  • There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truc...
  • 3/27/2024 12:00:00 AM

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Director Cardiovascular Service (Cath Lab)
  • Memorial Medical Center
  • Las Cruces, NM
  • Who We Are People are our passion and purpose.?Come work where you are appreciated for who you are not just what you can...
  • 3/26/2024 12:00:00 AM

Las Cruces is the seat of Doña Ana County, New Mexico, United States. As of the 2010 census the population was 97,618, and in 2017 the estimated population was 101,712, making it the second largest city in the state, after Albuquerque. Las Cruces is the largest city in both Doña Ana County and southern New Mexico. The Las Cruces metropolitan area had an estimated population of 213,849 in 2017. It is the principal city of a metropolitan statistical area which encompasses all of Doña Ana County and is part of the larger El Paso–Las Cruces combined statistical area. Las Cruces is the economic and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$51,797 to $65,002
Las Cruces, New Mexico area prices
were up 2.5% from a year ago