Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
RegularScheduled Hours:
40Work Shift:
Day (United States of America)Job Description:
Sign on bonus up to $3000 (pro-rated for part time)
The Transitional Support Services (TSS) is a short-term residential treatment Program providing a 24 hour structured environment to support men in early recovery from substance use addiction. All clients are treated with dignity, respect and the belief that everyone has the ability to grow when they are provided support, education and direction. Individuals will work on developing skills of daily living including goal setting, problem solving and self-advocacy. We are seeking a Clinical Supervisor to be part of our team and help clients on their roads to success.
The ideal candidate is dynamic, compassionate, and motivated to help clients meet their goals and improve their lives.
Responsibilities:
Provide clinical supervision and crisis consultation to case managers and recovery specialists
Ensure the use of evidence based practices
Ability to incorporate the use of Medication Assisted Treatment for opioid use disorders
Support staff in responding to complex cases such as co-occurring disorders and trauma
Conduct assessments and provide individual and group services to residents
Participates in meetings with all stakeholders and community service providers
Review the group treatment curriculum and develops new groups in response to the needs of the client population
Qualifications:
Master’s degree in in psychology, social work, rehabilitative counseling or related field required or possess an LADC I.
Two years of experience working in the substance abuse treatment field
One year of clinical experience in a supervisory role required.
FLSA Status:
ExemptClear All
0 Member Services Supervisor jobs found in Lowell, MA area