Member Services Supervisor jobs in Miami, FL

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Member Services Representative
  • Self-Help Services Corp
  • Springs, FL FULL_TIME
  • WHO We Are:

    Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

    We are seeking a Bilingual Member Service Representative/Teller to join our Miami Springs, FL team!

    Position Summary:

    The Bilingual Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The Bilingual (MSR)/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.

    WHAT You’ll Do:

    • Initiate and lead conversations to identify and assess member needs.
    • Maintain and enhance member account relationships by providing excellent member service.
    • Process share deposit payments, loan payments, manual payrolls, and account transfers.
    • Maintain drawer cash levels within prescribed amounts.
    • Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
    • Perform other duties and projects as assigned.

    WHAT You’ll Need:

    • High School graduate or equivalent.
    • Minimum one year experience in financial institution or other customer service industry preferred.
    • English and Spanish Fluency required.
    • Prior cash handling and customer service responsibilities preferred.
    • Preference for working in organizations that place priority on teamwork and collaboration.

    If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! "Click the “apply now” button to apply!"

    Compensation:

    Competitive nonprofit compensation, based on experience, plus a generous benefits package. Starting at $20.50 an hour.

    About Us:

    Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.64 billion in assets and serving more than 91,000 members in 37 branches – eight in Florida, 22 in North Carolina, six in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 40 years, the National Center for Community Self-Help and its affiliates have provided more than $10.5 billion in financing to help more than 150,000 borrowers buy homes, start and grow businesses, and strengthen community resources. For more information, please visit www.self-help.org.

    Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

  • 8 Days Ago

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MEMBER SERVICES
  • Fisher Island Community Association
  • Miami, FL FULL_TIME
  • Job Summary: Provide safe transportation services to Fisher Island by transporting residents, members, and guests to their destinations. Member Services will also provide residential package delivery ...
  • 27 Days Ago

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Services Supervisor III, Custodial Services
  • Miami Dade College
  • Miami, FL FULL_TIME
  • The Campus Services Supervisor III performs administrative and supervisory work managing personnel assigned to Custodial Services. Responsibilities also include multi-shift operations and for function...
  • 2 Days Ago

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Supervisor Environmental Services, Environmental Services
  • Baptist Hospital of Miami
  • Miami, FL FULL_TIME
  • Sign-On Bonus: Up to $2,000 Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient center...
  • 13 Days Ago

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Front Services | Bell Services Supervisor
  • Fontainebleau Florida Hotel, LLC
  • Miami, FL FULL_TIME
  • Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today ...
  • 16 Days Ago

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Area Supervisor
  • TamCare Services
  • Miami, FL FULL_TIME
  • Area SupervisorTerritory: Broward County, Dade CountyTamcare Services has been serving commercial businesses since 1994. Our custom cleaning solutions, quality assurance program, professional people a...
  • 21 Days Ago

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0 Member Services Supervisor jobs found in Miami, FL area

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Client Support Supervisor
  • Real Time Technologies, LLC
  • Miami, FL
  • Get to Know Us Better RT offers the most flexible cutting-edge Retail Management Solutions that encompass sales, invento...
  • 3/28/2024 12:00:00 AM

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Client Services Administrator
  • EFG International
  • Miami, FL
  • Job Description Career Opportunity Are you ready to join our #EntrepreneurialThinking #PrivateBanking ever-growing team ...
  • 3/27/2024 12:00:00 AM

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Valet Parking Attendant - Miami, FL
  • Parking Management Company
  • Miami, FL
  • Job Details Job Location Miami FL - Miami, FL Position Type Full Time / Part Time Education Level None Travel Percentage...
  • 3/26/2024 12:00:00 AM

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Office Services Clerk
  • Staff
  • Miami, FL
  • As a member of the office support team, the Office Services Clerk provides high quality office services related support....
  • 3/25/2024 12:00:00 AM

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PUBLIC RELATIONS AGENT
  • City of Miami, FL
  • Miami, FL
  • Salary: $62,281.23 Annually Location : City of Miami, FL Job Type: Full-Time Job Number: 1421-20240305-SUPP Department: ...
  • 3/25/2024 12:00:00 AM

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Membership Experience Executive
  • AEG
  • Miami, FL
  • Position Summary: The Miami Marlins seek highly motivated, coachable, and professional individuals who have a passion fo...
  • 3/25/2024 12:00:00 AM

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Overnight Valet Parking Attendant - Miami, FL
  • Parking Management Company
  • Miami, FL
  • Job Details Job Location Miami FL - Miami, FL Position Type Full Time / Part Time Education Level None Travel Percentage...
  • 3/25/2024 12:00:00 AM

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Front of the House Manager
  • Puttery
  • Miami, FL
  • Company Overview: About Puttery Welcome to Puttery, where we've reinvented the classic game of putting with a modern twi...
  • 3/24/2024 12:00:00 AM

Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$59,140 to $74,218
Miami, Florida area prices
were up 2.9% from a year ago