Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Guest Services Supervisor
FLSA Status: Non-Exempt
Department: Golf Operations
Reports to: Director of Golf
General Purpose:
The Golf Course Guest Services Supervisor is responsible for leading the outside golf operations team, ensuring exceptional service delivery related to golf amenities. This encompasses a wide range of duties including, oversight of the golf cart fleet, management of the driving range, providing assistance to guests with handling golf bags, supporting tournament operations, performing all daily tasks related to the cart barn and customer service to uphold the highest standards of guest satisfaction. The ideal candidate will exhibit strong leadership qualities, a commitment to service excellence, and a thorough understanding of golf operations.
Essential Duties:
Minimum Requirements
Less than high school education; or up to 6-months related experience or training; or equivalent combination of education and experience.
Preferred Requirements:
Previous experience at a golf course, golf club or related hospitality environment including minor maintenance of a cart fleet.
Physical Demands:
Frequently stands, walks, talks and hears. Frequently uses hands. Regularly reaches with arms and hands. Occasionally climbs, balances, stoops, kneels, crawls, crouches. Frequently lifts up to 50 pounds. Occasionally works in wet or humid conditions; may come into contact with fumes or airborne particles; toxic or caustic chemicals. The noise level is moderate.
Certificates/Licenses:
Valid Driver’s License
Job Knowledge, Skill, and Ability Preferences:
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Shift:
Weekly day range:
Experience:
Work Location: In person
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