Member Services Supervisor jobs in New Brunswick, NJ

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Deposit Operations Specialist
  • Member Support Services, LLC
  • Cranbury, NJ FULL_TIME
  • In full compliance with applicable state and federal laws and regulations, as well as internal policies and procedures, the Deposit Operations Specialist is responsible for the processing functions as defined by Member Support Services. All employees are also expected to meet a high level of customer service to internal/external customers by:

    · Providing professional, prompt, accurate and efficient responses to email or other communication requests from internal/external customers/ members

    · Promptly researching and resolving inquiries and problems as they arise

    • Acts as main point of contact for liaisons and branch staff to research and resolve ACH and Instant Payment inquiries/problems. Assists with monitoring and maintaining risk and exposure limits for ACH and Instant Payment originators. Assists with monthly reporting of activity trends and other applicable metrics used to monitor/measure overall performance. Maintains knowledge of NACHA guidelines, ACH rules and Regulation E as applicable to ACH and Instant Payment errors.

    Deposit Operations:

    · Support File and Support processing handling transactions if needed

    · Process monthly IRA RMDs for members

    · Process manual payrolls

    · Assist with remote deposit capture processing transactions as required

    · Complete Return Deposit items and create letters

    · Process Escheating

    • Assist in completing month end reports
    • Print daily letters

    Additional Requirements:

    This role involves performing a range of duties related to deposit accounts, transactions, and member service to ensure efficient and accurate operations while working alongside an offshore team and servicing backup for functions performed by the offshore team.

    · Maintains a high level of awareness in areas of regulatory compliance, loss prevention, security matters, and adherence to the credit union/MSS policies and procedures

    · Monitoring and addressing fraudulent or suspicious activity related to deposit accounts

    • Act as the Operational contact for credit union partners to support the credit union strategic direction
    • Maintain knowledge of and adheres to operational controls, including applicable laws, rules and regulations impacting ACH and Instant Payment services and policies such as the Bank Secrecy Act, Office of Foreign Assets Controls, NACHA Rules, Regulation E and Universal Commercial Code to ensure the safety and soundness of the credit union partners.

    · Contributing to process improvement initiatives to streamline deposit operations and enhance member experience

    • Performs other job-related duties as assigned.

    General Expectations:

    The deposit operations processor will possess a thorough knowledge of credit union products and services. In addition, the processor will:

    · Complete expected level of product training

    · Embrace new products/services, procedures, and processes

    · Possess problem-solving skills

    · Have a working knowledge of Microsoft Word and Excel as well as other applicable software

    · Adapt positively to frequent changes

    · Be self-motivated and capable of working in a fast-paced, high-volume, multi-tenant environment

    · Have a thorough knowledge of credit union products and services

    · Possess effective communication and interpersonal skills

    Work the days and hours assigned and be available to communicate with employees, members, manager, and other persons with whom interaction is required to accomplish tasks

    Job Type: Full-time

    Pay: $50,426.00 - $53,656.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday

    Work Location: Hybrid remote in Cranbury, NJ 08512

  • 23 Days Ago

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Human Resources Administrator
  • Member Support Services, LLC
  • Cranbury, NJ FULL_TIME
  • The Role: This is a unique opportunity for a human resources professional experienced in the administration of HR functions. We are an innovative model designed to propel our clients to world class se...
  • 3 Days Ago

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Client Services Supervisor
  • BAYADA
  • North Brunswick, NJ FULL_TIME
  • BAYADA Home Health Care has an immediate opening for a Client Services Supervisor in our North Brunswick Pediatric Office. If you are looking for an exciting career opportunity in a growing industry, ...
  • 28 Days Ago

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Shift supervisor
  • SAS Retail Services
  • North Brunswick, NJ FULL_TIME
  • SAS Retail Services - JobID : PDX ASI 2C3CF4AE-DEED-469F-B262-264C126D0E2B Store Manager As a Supervisor at SAS Retail Services, you'll : Lead a team of Retail Associates; Oversee the recruiting, inte...
  • 19 Days Ago

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RN Supervisor
  • Marquis Health Consulting Services
  • Freehold, NJ FULL_TIME,PART_TIME
  • $5,000 SIGN-ON BONUS!!! RN Open Positions Include: Part-Time 11-7 am / Everyother Weekend Rotation Looking to hire experienced Registered Nurse to join our dyanamic team of Nurses! Join the team at Th...
  • 1 Day Ago

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Field Supervisor
  • Carmona Pool Services
  • North Brunswick, NJ CONTRACTOR,FULL_TIME,TEMPORARY
  • Carmona Pool Services is looking to hire a full-time, seasonal Field Supervisor for the Northern NJ area! This position's main responsibility is overseeing the daily operations of roughly 15-20 commer...
  • 3 Days Ago

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0 Member Services Supervisor jobs found in New Brunswick, NJ area

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Customer Sales Liaison
  • Prinova
  • South Plainfield, NJ
  • Job Description Job Description At Prinova, our passion for food knows no bounds! With a rich history spanning over four...
  • 3/28/2024 12:00:00 AM

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Beverage Cart Attendant
  • Troon International
  • Piscataway, NJ
  • ** Beverage Cart Attendant** **Job Category****:** Food & Beverage **Requisition Number****:** BEVER003785 Showing 1 loc...
  • 3/28/2024 12:00:00 AM

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Customer Experience Supervisor I - Woodbridge Ctr
  • JC Penney
  • Woodbridge, NJ
  • Customer Experience Supervisor I - Woodbridge Ctr Location: Woodbridge, NJ, United States - Woodbridge Ctr 428 Woodbridg...
  • 3/28/2024 12:00:00 AM

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Attendant Outside Services
  • ClubCorp
  • Belle Mead, NJ
  • Attendant Outside Services in Montgomery, NJ at Cherry Valley Country Club **Location:** **Job Description** **Outside S...
  • 3/28/2024 12:00:00 AM

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Account Representative - Ocean Export
  • GEODIS Group
  • Edison, NJ
  • ** Account Representative - Ocean Export** **Job Category****:** Account Mgmt **Requisition Number****:** ACCOU023882 Sh...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Domino's Pizza
  • Monroe Township, NJ
  • Description You got game? You got spring in your step? You want the best job in the world! And schedules that work with ...
  • 3/27/2024 12:00:00 AM

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Guest Services Staff - Bowery Presents
  • AEG Worldwide
  • Sayreville, NJ
  • Work at AEG **Guest Services Staff - Bowery Presents** * **BOX OFFICE ATTENDANT** * **GUEST SERVICES STAFF** * **MERCHAN...
  • 3/26/2024 12:00:00 AM

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Service Project Manager
  • Albireo Energy
  • Edison, NJ
  • The Service Project Manager provides management oversight for all phases of BAS / BMS Service projects. Including projec...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 5.789 square miles (14.995 km2), including 5.227 square miles (13.539 km2) of land and 0.562 square miles (1.456 km2) of water (9.71%). New Brunswick is in Raritan Valley (a line of cities in central New Jersey). New Brunswick is on the south side of Raritan Valley along with Piscataway Township, Highland Park, Edison Township, and Franklin Township (Somerset County). New Brunswick lies southwest of Newark and New York City and northeast of Trenton and Philadelphia. New Brunswick is bordered by Piscataway, Highland Park...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$68,896 to $86,461
New Brunswick, New Jersey area prices
were up 1.5% from a year ago