Member Services Supervisor jobs in Ogden, UT

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Prevention Supervisor
  • Weber Human Services
  • Ogden, UT FULL_TIME
  • Job Description:


    Summary:

    Oversees the Weber Human Services Prevention program in Weber and Morgan counties. Oversees prevention service delivery, coalition efforts, and ensures WHS Prevention meets stated objectives.

    Essential Functions:

    • Oversees the Substance Use Disorder prevention and education programs, and contracted services within the community.
    • Be an active participant on the Utah Prevention Network, with the other Local Authority Prevention Coordinators.
    • Administers the development, planning, monitoring, and evaluation of SUD prevention programs.
    • Supervises staff, which includes hiring, orienting, training, assigning, and reviewing work performance, annual work performance appraisals, and discipline.
    • Assists with preparing and administering budget and expenditures, contracts, grant applications, and proposals.
    • Ensures the SUD prevention services remain in compliance with Utah Code, State Rules, local ordinances, County policy and procedures, and contractual obligations.
    • Prepares and ensures all program reports, narratives, and statistical information is accurate, complete and submitted to agencies in a timely manner.
    • Helps establish community coalitions of multiple supporting entities within the Local Authority.
    • Coaches’ coalition coordinators through evidence-based processes
    • Analyze and solve problems and resolve conflict effectively

    Skills and abilities to:

    • Communicate both orally and in writing, effectively, clearly, and concisely
    • Communicate and deal effectively with public, government, business and community leaders
    • Use a computer
    • Grant writing
    • Community organization methods
    • Public speaking
    • Perform effectively in stressful situations
    • Leadership techniques
    • Strategic Planning theory

    This position works in an office setting 40 hours per week at Weber Human Services, with the ability to visit community locations as needed. May be required to work nights and weekends as needed. There will be periodic travel required.
    Required Experience:


    Minimum requirements:

    • Bachelor’s Degree in Health Promotions, Public Health, Social Work, or other related fields OR a minimum of five (5) years of public health/prevention experience. A minimum of one (1) year must have been supervisory.
    • Knowledge of and ability to model healthy life skills
    • Public speaking and presentation skills
    • Ability to plan, organize and present presentations and programs.
    • Experience with program development and implementation.
    • Group facilitation skills.
    • Ability to work well with people of all ages and backgrounds.
    • Must become CTC trained within 6 months of hire.
    • Must be certified as a Certified Prevention Specialist (through IC&RC or NAADAC) within one (1) year from date of hire and complete the state endorsed Substance Abuse Prevention Specialist training (SAPST) within six (6) month from date of hire.
    • Must be willing to complete a criminal background check and pre-employment drug screen.
    • Valid Utah Driver’s License in good standing.
    • Must have own transportation.

    From: Weber Human Services

    Benefits:

    Weber Human Services

    Benefit Package Overview

    July 1, 2022 – June 30, 2023

    • Your Benefit Package can include 40-100% of wage depending on what options are chosen.

    Eligibility:

    You are eligible to enroll for benefits if you are a full-time employee working 30 or more hours per week. (Rates are on a sliding scale for employees that work under 40 hours a week).

    HEALTH INSURANCE

    PEHP (Effective on the first day following the month that the employee is hired)

    Coverage is offered to the employee, spouse and children under age 26. Advantage Star includes IHC Network; Summit Star includes Ogden Regional Network. (Rates are deducted twice monthly through payroll deduction.)

    High Deductible STAR 1HSA Contribution

    Single Coverage: $52.20 (WHS pays $591.64 monthly toward your premium)

    2 Party Coverage: $143.38 (WHS pays $1147.06 monthly toward your premium)

    Family Coverage: $214.38 (WHS pays $1520.12 monthly toward your premium

    Single Coverage: $32.67 contributed to your account twice a month

    2 Party Coverage: $74.25 contributed to your account twice a month

    Family Coverage: $89.29 contributed to your account twice a month


    Below represents using an in-network provider:

    Preventive Services are covered at 100%

    Fiscal year deductibles: $1,500 Single; $3,000 2 Party; $3/000 Family

    Employee pays all deductibles. Once the deductible is satisfied, employee pays 20% up to $3000 for single, and $6000 for double or family.

    High Deductible STAR 2HSA Contribution

    Single Coverage: $45.84 (WHS pays $519.54 monthly toward your premium)

    2 Party Coverage: $125.91 (WHS pays $1007.30 monthly toward your premium)

    Family Coverage: $188.26 (WHS pays $1334.90 monthly toward your premium

    Single Coverage: $68.58 contributed to your account twice a month

    2 Party Coverage: $138.88 contributed to your account twice a month

    Family Coverage: $174.96 contributed to your account twice a month


    Below represents using an in-network provider:

    Preventive Services are covered at 100%

    Fiscal year deductibles: $3,000 Single; $6,000 2 Party; $6/000 Family

    Employee pays all deductibles. Once the deductible is satisfied, employee pays 20% up to $6000 for single, and $12,000 for double or family.

    Traditional Plan - Advantage Star includes IHC Network; Summit Star includes Ogden Regional Network. (Rates are deducted twice monthly through payroll deduction.)

    Single Coverage $76.25 (WHS pays $610.02 monthly toward your premium)

    2 Party Coverage $180.64 (WHS pays $1209.50 monthly toward your premium)

    Family Coverage $266.88 (WHS pays $1600.28 monthly toward your premium)

    Below represents using an in-network provider:

    Preventive Services are covered at 100%

    Fiscal year deductibles: $1000 Single; $2,000 Double; $2,000 Family

    Primary Care Provider - $25 (deductible waived)

    Specialist Provider - $35 (deductible waived)

    Urgent Care - $40 (deductible waived)

    Emergency Room - $100 (deductible waived)

    Impatient Services: Medical, Surgical, Hospice and Emergency Admissions – 20% after deductible

    Prescriptions: 20% for Tier A; 30% for Tier B

    Autism Spectrum Disorder Benefit

    Covers children ages 2-9 years of age, up to 600 hours per year of behavioral health treatment. Requires mental health services preauthorization through PEHP.

    Ability to Waive Coverage upon proof of other medical coverage

    Employees hired to work 40 hours per week may waive medical coverage and in lieu choose:

    $257.11 deposited per biweekly pay period into their 401(k) or 457 plan;

    OR

    $128.56 paid per biweekly pay period as taxable income. The amounts paid are on a sliding scale for those working less than 40 hours per week. (Proof of other medical insurance coverage must be provided to choose these options.)

    DENTAL INSURANCE

    Dental Select (Effective on the first day following the month that the employee is hired)

    Coverage is offered to the employee, spouse and children under age of 26.

    Employee may waive medical coverage and carry dental coverage only. No compensation shall be made for waiving dental coverage. Rates are semi-monthly through payroll deduction:

    Single Coverage: $3.67

    2 Party Coverage: $4.71

    Family Coverage: $7.11

    Below represents using an in-network provider:

    Preventive: Cleanings, routine exams, x-rays, topical fluoride (2 per fiscal year) – 100%

    Basic; Fillings, extractions, oral surgery, endodontics – 80%

    Major: Crowns, bridges, dentures and periodontics – 50%

    Orthodontics – Children and Adults – 50% of eligible fees to plan maximum ($1,500 maximum lifetime benefit per member

    Deductible – Applies to basic and major services – $25 per individual and $75 family maximum

    VISION INSURANCE

    EyeMed (Effective on the first day following the month that the employee is hired)

    Rates are semi-monthly through payroll deduction

    Single Coverage: $2.63

    2 Party Coverage $5.14

    Family Coverage: $6.81

    Below represents using an in-network provider:

    No examination benefit

    Lenses – Standard plastic; $10 co-pay

    Frames – Allowance based on retail pricing - $120 allowance

    Contacts – Benefits is in lieu of lens and frame benefit - $120 allowance (additional contact purchases are at retail prices)

    Frequency – Every 12 months

    LASIK – 15% off retail price or 5% of promotional price

    LIFE INSURANCE

    Basic Life Insurance – Hartford: (Effective on the first day following the month that the employee is hired)

    Weber Human Services provides $25,000 basic life insurance through Hartford Life Insurance at no cost to the employee.

    Supplemental Term Life Insurance - Hartford: (Effective upon approval from Hartford Life Insurance)

    An employee may purchase supplemental term life insurance for themselves, their spouse and children at various costs based on age and the amount of insurance desired through payroll deduction.

    SHORT TERM DISABILITY

    Optional plan for employees. Premium is based on pay, and can help protect your paycheck up to 60% for back injury, pregnancy, or serious illness that can lead to months without a regular paycheck.

    SUPPLEMENTAL ALLSTATE

    Allstate Supplemental Insurance: (Effective upon approval from Allstate)

    A supplemental insurance plan offered through payroll deduction. Plans offered are Critical Illness and Accident.

    FLEX SPENDING ACCOUNT

    Cafeteria Plan – National Benefits Services Reimbursement Account: (Effective on the first day following the month that the employee is hired)

    The health care reimbursement allows the employee to set aside up to $2,750 in pretax dollars to pay eligible out of pocket medical, dental, vision, prescriptions and non-prescription expenses through payroll deduction.

    The dependent care reimbursement allows you to set aside up to $5,000 in pretax dollars to pay for eligible dependent care expenses through payroll deduction.

    EMPLOYEE ASSISTANCE PROGRAM

    Guidance Resources Program – SUPPORTLINC

    Guidance Resources is a no-cost, company sponsored benefit that is available to you and your dependents to provide confidential support, resources and information to get through life’s challenges. Confidential counseling on personal issues; legal information; resources and consultation; financial information; resources and tools; online information, tools and services.

    PAID LEAVE

    Paid Leave – Holiday, Sick, Vacation: (Effective the first pay period after hire date)

    Holidays – 12 per calendar year

    Sick – 4 hours earned per biweekly pay period. 104 hours per calendar year

    Vacation:

    0 through 5 years: 4 hours earned per biweekly pay period = 104 hours per calendar year.

    6 years through 10 years: 5 hours earned per biweekly pay period = 130 hours per calendar year.

    11 years through 15 years: 6 hours earned per biweekly pay period = 156 hours per calendar year.

    16 years plus: 6.5 hours earned per biweekly pay period = 169 hours per calendar year.

    UTAH RETIREMENT

    Utah Retirement Systems: (Effective on date of hire)

    Tier 1 – Employees hired before July 1, 2011, or newly hired employees who are transferring from another agency under Utah Retirement Systems. You must be employed at least 4 years with Weber Human Services, or a combination of Weber Human Services and another state agency, in order to be vested to receive your pension plan at retirement age. Weber Human Services contributes 18.47% per biweekly pay period towards URS pension plan.

    Tier 2 – Employees hired after July 1, 2011. Weber Human Services contributes an amount equal to 10% of your salary between both plans: pension and 401(k). Pension contributions are based on the yearly pension contribution rate. Pension and employer contributions to your 401(k) are vested after four years.

    The following applies to both Tier 1 and Tier 2 retirement systems:

    An employee may also contribute through payroll deduction to a 401(k), 457, Roth or Traditional IRA.

    Weber Human Services will also match up to 1% of employee contribution towards 401(k)

    Upon termination, all money vested into your 401(k) becomes property of the employee.

  • 18 Days Ago

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Supervisor phlebotomy
  • Biolife Plasma Services
  • Layton, UT FULL_TIME
  • By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s...
  • Just Posted

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Warehouse Supervisor
  • Catholic Community Services of Utah
  • Ogden, UT FULL_TIME
  • Joyce Hansen Food Bank Ogden, UT, USA 20.00-26.00 per hour Hourly Full Time CCS offers an outstanding benefits package including group health and dental insurance for employees working 30 hours per we...
  • 2 Days Ago

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Warehouse Supervisor
  • Catholic Community Services
  • Ogden, UT FULL_TIME
  • Position Title: Warehouse Supervisor FLSA Classification: Exempt Full or part-time status: Full-time Department: Basic Needs Reports to: Director of Basic Needs Hiring Range: $20.00 - $26.00/Hr. DOE D...
  • 7 Days Ago

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Lab Supervisor
  • Food Safety Net Services
  • Logan, UT FULL_TIME
  • Certified Group is a leading North American provider of laboratory testing and audit and certification services. The Certified Group of companies includes Food Safety Net Services (FSNS), Certified La...
  • 1 Month Ago

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Member Services Rep Floater
  • Planet Fitness - Fitton Clubs
  • Ogden, UT FULL_TIME
  • Position: Member Services Rep - Floater We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, y...
  • Just Posted

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0 Member Services Supervisor jobs found in Ogden, UT area

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IT Support Team Leader
  • Silicon Slopes, Inc.
  • Ogden, UT
  • **Job Description** **IT Support Team Leader** **Requisition Number:** S01032P: Financial Svcs IT **Position Category:**...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent
  • karier.co
  • Salt Lake City, UT
  • **Customer Service Agent** SYKES - Stuttgart, AR 72160 Job details Salary $14 an hour Job Type Full-time Full Job Descri...
  • 3/28/2024 12:00:00 AM

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Sr Data Delivery Analyst
  • TME, Inc.
  • Salt Lake City, UT
  • ** Sr Data Delivery Analyst** **Job Category****:** Engineering/Designers **Requisition Number****:** SRDAT002279 Showin...
  • 3/28/2024 12:00:00 AM

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Customer Experience Representative (Part-Time)
  • Belong Home, Inc.
  • Salt Lake City, UT
  • **Customer Experience Representative (Part-Time)** Salt Lake City, UT / Experience / Full-time **Our mission is to creat...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Salt Lake City, UT
  • Abacus CPAs
  • Salt Lake City, UT
  • Job Description Job Description Our firm is growing at an incredible rate, and we want employees who share our commitmen...
  • 3/27/2024 12:00:00 AM

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Patient Access Coordinator - Onsite St. Mark's
  • Centauri Health Solutions
  • Salt Lake City, UT
  • Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthc...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Verdesian Life Sciences, LLC
  • Salt Lake City, UT
  • ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001244 Showing 1 locat...
  • 3/27/2024 12:00:00 AM

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Part-Time Customer Service Representative I
  • Utah Retirement Systems
  • Salt Lake City, UT
  • About The Company: PEHP Health & Benefits is a division of the Utah Retirement Systems that proudly serves Utahs public ...
  • 3/25/2024 12:00:00 AM

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$56,452 to $70,845
Ogden, Utah area prices
were up 2.3% from a year ago