Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Provide oversight and leadership for a multidisciplinary clinical team consisting of therapists, care coordinators, and peer specialists for Behavioral Health Resources Adult Outpatient Services.
Compensation: $77,000 - $88,000 per year depending on experience and qualifications.
BHR offers an exceptional benefits package with 100% paid medical, dental, vision, long term disability and basic life insurance for the employee, $6,000 sign-on bonus, 5% contribution to a 403b retirement plan after one year of employment, 10 paid holidays plus 2 personal holidays per year, a generous paid time off policy of 10 hours per month and 8 hours of sick leave per month, education funds, reimbursement of credentialing expenditures, and a student loan repayment program. BHR is a preapproved site for the WSAC Washington Health Corps Loan Repayment program. In addition, BHR is an eligible employer for the Public Service Student Loan Forgiveness program.
QUALIFICATIONS:
BHR has over 175 employees serving Thurston, Mason and Grays Harbor counties in Western Washington. The agency's mission is to support and strengthen individuals, families, and the community by promoting mental health and substance use disorder recovery. Mental health and addiction recovery are integral to overall community health. Our vision is a community healed through treatment, education, and advocacy. We are committed to equity and inclusion in our services, in our workplace, and in our community.
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