Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
To supervise the day-to-day functions, accuracy and productivity of Mortgage Member Services. To ensure Streamline Rate Reductions, Loan Modifications, Drafting, Employee Discounts, Escrow Suppression, and HELOC loans, checks, and credit card issuances are reviewed and accurate. To ensure timely information is relayed to Navy Federal personnel and financial institutions relating to mortgage loans, discrepancies, information & status, policies, procedures and regulations.
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0 Member Services Supervisor jobs found in Pensacola, FL area