Member Services Supervisor jobs in Pierre, SD

This is a Full-Time 40 Hour Weekly position with the Department of Social Services Division of Child Protection Services. For more information on the DSS, please visit https://dss.sd.gov/.

Summary:
This position supervises a unit of Family Services Specialists Services Specialists and support staff. Duties include training, development, and performance management of staff; providing program quality assurance and improvement to maintain and enhance operational effectiveness; implementing policies and procedures for multiple activities/programs; oversight of multiples programs including adoptions, foster/adoption licensing, independent living services, protective services, alternative care; develops and maintains public relations with communities to foster working partnerships, resolving complaints and responding to inquiries from the public, and educating the public about program services available.

The Ideal Candidate Will Have:
 

• a bachelor’s degree in social work, psychology, sociology, public administration, or other human service-related fields may be considered as applicable to the entry-level knowledge, skills and abilities.

Knowledge, Skills and Abilities:

• theories and concepts related to culture, child development, family connections and family dynamics and their influence on child and parental relationships and behavior;
• theories and concepts related to the relationship of child safety to abuse and neglect and the impact of separation on children involuntarily removed from their families (preferred but not required);
• supervisory principles and practices (preferred but not required);
• establish, build and maintain cooperative and productive relationships internally and externally; demonstrate compassion, respect, courtesy, and tact when interacting with others;
• communicate information clearly and concisely, and to keep appropriate parties informed;
• utilize computerized data system;
• make difficult decisions and assume accountability for actions and results;
• gather and analyze data, identify and define problems or potential problems; and develop and implement appropriate resolutions;
• effectively plan and organize work activities, adjust to multiple demands, and prioritize tasks to complete assignments and meet schedules and deadlines;
• recognize individual strengths and weakness, build, lead and motivate teams that are committed to a common goal;
• adjust and adapt to changing policies and procedures;
• establish workloads, deadlines, and performance objectives; and follow-up to ensure proper completion of outcomes and expectations (preferred but not required).

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. Successful applicant(s) will undergo an abuse and neglect screening.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/. This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=P3B
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"

Job ID: 26375
Agency: Department of Social Services / Child Protection Services
Location: Mission
Salary: $32.08 per hour
Pay Grade: GK
Closing Date: Open Until Filled