Member Services Supervisor jobs in Port Arthur, TX

ESSENTIAL FUNCTIONS

• JOB SUMMARY: Supervises Security Officers, Lead Officers and other company personnel at assigned client site(s). May perform duties of Security Officer within scope of assignment. MINIMUM QUALIFICATIONS AT ENTRY • 2-years experience in the security field • Supervisor or training experience • Valid TWIC Card. 
• MINIMUM HIRING STANDARDS • Must be at least 21 years of age. • Must have a reliable means of communication (i.e., pager or phone). • Must have a reliable means of transportation. • Must have the legal right to work in the United States. • Must have the ability to speak, read, and write English. • Must have a High School Diploma or GED. • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. Education/Experience: H.S. diploma or G.E.D., and 2 years of security-related training or experience, including lead or supervisory experience, sufficient to meet the requirements of the assigned site, or an equivalent combination of education and experience, as determined by the company. Competencies (as demonstrated through experience, training, and/or testing): • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site. • Knowledge of security operations and procedures. • Knowledge of supervisory practices and procedures. • Ability to supervise staff, including assigning work and providing training and discipline. • Ability to provide positive direction and motivate performance. • Understanding of a variety of security and safety devices and controls. • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. • Ability to track and maintain schedule assignments. • Ability to be an effective team member. • Ability to maintain professional composure when dealing with unusual circumstances. • Courteous telephone manner. • Ability to adapt to various sites and changes in post procedures. • Ability to adapt to changes in the external environment and organization. • Ability to write routine correspondence, including logs and reports. • Good organizational skills. • Strong customer service and results orientation. • Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures. 
• ESSENTIAL FUNCTIONS The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.