Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Learn to deliver treatment to youths in a collaborative, team-based environment and jumpstart a fulfilling career with plenty of opportunity for advancement. You will have the opportunity to share your interests and take kids on day trips to beaches, disc golfing, and participate in activities like cooking, arts and crafts, karaoke, and more! This is a fast-paced and dynamic work environment and is the perfect opportunity for candidates who like to work hard and have fun while doing it!
Robust Benefits Package:
BENEFITS MAY INCLUDE:
DUTIES:
Please see attached job description.
QUALIFICATIONS:
Minimum Education Requirements: High school diploma; Bachelor's degree preferred.
Minimum Experience Requirements: 1. Two (2) years previous residential treatment experience in a field of behavioral health or education required. 2. Must have proven ability to nurture, manage, and develop relationships with clients. 3. Must have proven ability to work as a member of a treatment team and develop professional relationships with co-workers. 4. Must have a demonstrated high level of competency to perform direct care responsibilities and demonstrated capacity to provide on-the-job direction/training to direct care staff as needed.
Spurwink Services is an Equal Opportunity Employer.
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