Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Description
Job Description
Come join a food service team that creates memorable, healthy dining experiences that are delivered with respect, quality service and a smile! Come find your passion for food again with Glendale Dining Services! Joining our team means working for a company that cares about YOU as much as we care about excellent food quality and those we serve.
Glendale Dining Services is on the lookout for a Dining Supervisor to join our team. Under the general supervision of the Location Manager, the Dining Supervisor manages the day-to-day operation of the dining rooms and all dining experiences including room service, tray delivery and is responsible for ensuring guest satisfaction and the consistent delivery of high quality of service and hospitality to residents and their families, co-workers, vendors and all visitors.
The Dining Supervisor will perform all the duties of Server / Cook in addition to duties specific to the position. The Dining Supervisor is a member of the leadership team and in that role performs administrative functions as well as assists in the development, implementation, monitoring and enforcement of protocols and procedures, training, and program development.
Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Must Haves :
We offer a competitive benefits program that includes Medical, Dental, Vision, FSA, ST / LT, Life, Paid Vacations, Personal Time, a 401 (k) with a company match, training, and opportunities for growth! Plus get one meal per shift on us!
PLEASE NOTE : Glendale Dining Services is an Affirmative Action / Equal Employment Opportunity employer and participates in E-Verify.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, age, national origin, race / ethnicity, religion, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.
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