Member Services Supervisor jobs in Raleigh, NC

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Member Benefits Specialist (MBS)
  • Association Member Benefits Advisors
  • Chapel Hill, NC FULL_TIME
  • About Our Company
    Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefighters, and state, city, and municipal workers. Our insurance agents help some of our most selfless servants secure the retirement they deserve. We work to protect the financial well-being of retirees while preserving the quality of life for them and the people they love.

    Over 400 associations across all 50 states exclusively endorse AMBA to provide benefits to their members. Some of these associations include the Texas Retired Teachers Association, Georgia Retired Educators Association, Illinois Retired Teachers Association, North Carolina Retired Governmental Employees Association, and the California Retired Teachers Association.

    • Through our exclusive endorsements, we gain direct access to their members, and our in-house Marketing team generates thousands of qualified leads that we provide to our agents at no cost.
    • Every advisor has their own aspirations, and you can achieve them here at AMBA with our proven systems and processes.
    • A structured setting for sales professionals with support systems and coaching, technology, and training at no cost to you.

    Your Day To Day

    • Since we generate the leads (at no cost), you spend your time where your passion is — meeting with prospective clients over Zoom.
    • Use a consultative approach to sell needs-based L&H insurance products to public service employees and help them choose benefits to secure their financial future.
    • The role will make 50 calls per day to members and policyholders to engage on additional benefit opportunities and handle inbound call volume as needed.
    • Provide a best-in-class member experience when answering questions regarding existing policies or other sales & service-related inquiries.
    • This is a virtual but full-time role (most Specialists work from 8 am to 5 pm EST).
    • We are seeking a licensed Life & Health Agent in the Eastern Time Zone to facilitate relationships with our clients in North Carolina and Florida. This role may require travel (less than 10%) during the year to attend chapter meetings of our Associations in those respective states.
    • All technology needed for the role will be provided to you.

    We Encourage You To Apply If You Have

    • Life and Health Insurance (any resident state, we will pay for any non-res states you will need)
    • Must live in Eastern Time Zone, but this is a remote/virtual role
    • An expert in Long Term Care solutions (5 years) to serve as a team SME
    • Strong phone presence and experience with making high-volume calls per day
    • Experience working with Salesforce.com or similar CRM
    • Enthusiasm for learning and ability to learn through virtual and in-person formats
    • Able to navigate efficiently within a variety of technology platforms
    • Motivated, results-driven, optimistic team builders with exceptional interpersonal skills
    • A commitment to excellence in all that you do.

    Perks & Comp

    • Compensation is via hourly pay and monthly bonuses. Target total compensation, upon meeting minimum requirements, is $50,000-$60,000 in the first year for average producing reps.
    • Medical benefits, dental, vision, life insurance, and long-term disability
    • 401K
    • PTO and employee holidays
    • Rapidly growing company with room for advancement. We promote from within.

    Other Details of the Job

    Hourly Rate: $14

    Schedule:

    8 hour shifts
    Monday to Friday

    #LI-JR1
  • 10 Days Ago

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Supervisor
  • GDI Services Inc US
  • Durham, NC FULL_TIME
  • GDI Services, Inc., one of the leading providers of quality facility management services for manufacturing & industrial, distribution, healthcare, commercial, and educational facilities is in need of ...
  • 13 Days Ago

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Referral Coordinator
  • ECU Health Phys Team Member
  • Greenville, NC FULL_TIME
  • ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system ...
  • 23 Days Ago

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Medical Assistant - Gastroenterology Kinston
  • ECU Health Phys Team Member
  • Greenville, NC FULL_TIME
  • ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system ...
  • 23 Days Ago

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Patient Access Rep - Orthopedics Edenton
  • ECU Health Phys Team Member
  • Greenville, NC FULL_TIME
  • ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system ...
  • 23 Days Ago

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Phlebotomist - Laboratory - Multispecialty Clinic Tarboro
  • ECU Health Phys Team Member
  • Greenville, NC FULL_TIME
  • ECU Health About ECU Health Physicians ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern N...
  • 24 Days Ago

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0 Member Services Supervisor jobs found in Raleigh, NC area

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Patient Service/Front Desk Coordinator
  • MyEyeDr.
  • Raleigh, NC
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
  • 3/29/2024 12:00:00 AM

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Principal Client Success Manager - Hospital Clients / Remote
  • Altera Digital Health Inc. United States
  • Raleigh, NC
  • Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers ...
  • 3/29/2024 12:00:00 AM

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Customer Service Call Center - AKC Reunite Recovery Coordinator Part-time
  • American Kennel Club, Inc.
  • Raleigh, NC
  • ** Customer Service Call Center - AKC Reunite Recovery Coordinator Part-time** **Job Category****:** Customer Service **...
  • 3/29/2024 12:00:00 AM

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Customer Experience Manager PT
  • Michaels Stores, Inc.
  • Raleigh, NC
  • Store - RAL-BRIER CREEK PKWY, NC Deliver a customer centric shopping experience by managing and delivering effective fro...
  • 3/27/2024 12:00:00 AM

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Client Services Coordinator
  • SPECTRAFORCE
  • Raleigh, NC
  • SPECTRAFORCE® is comprised of multiple globally operating companies. We are one of the fastest-growing and largest US st...
  • 3/26/2024 12:00:00 AM

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Document Services Supervisor
  • PearlCare Search Group
  • Raleigh, NC
  • The Document Specialist team is responsible for producing high quality legal documentation as well as creative work to a...
  • 3/26/2024 12:00:00 AM

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Service Advisor Automotive
  • Sport Durst Automotive Group
  • Raleigh, NC
  • Job Description Job Description Service Advisors Needed - Start the Rewarding Career You've Been Looking For and Apply T...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • City of Raleigh, NC
  • Raleigh, NC
  • Salary: $14.20 - $22.69 Hourly Location : Raleigh, NC Job Type: Part-Time Job Number: 2024-00287 Department: PU Utility ...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, Raleigh occupies a total area of 144.0 square miles (373.0 km2), of which 142 square miles (369 km2) is land and 0.97 square miles (2.5 km2), or 0.76%, is covered by water. The Neuse River flows through the northeast end of the city. Raleigh is located in the northeast central region of North Carolina, where the Piedmont and Atlantic Coastal Plain regions meet. This area is known as the "fall line" because it marks the elevation inland at which waterfalls begin to appear in creeks and rivers. As a result, most of Raleigh features gently rolling hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$59,396 to $74,538
Raleigh, North Carolina area prices
were up 1.5% from a year ago