Member Services Supervisor jobs in Reading, PA

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Z
Safety Supervisor
  • Zūm Services
  • Reading, PA FULL_TIME
  • Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.



    \n


    Responsibilities:
    • Understand the concept of behavioral safety and effectively communicate and train within the ZUM Service Center
    • Direct interface with the customer to enhance the safety experience and determine the appropriate course of action
    • Lead, design, develop and implement initial and recurrent training programs for transportation personnel
    • Manage and lead safety department staff by establishing objectives, standards, work schedules, and accountability for job performance
    • Manage the recruitment process of ZUM Service Center personnel
    • Coordinate all training activities
    • Maintain compliance programs
    • Develop and conduct regularly scheduled programs (e.g. driver safety meetings, award programs, etc.) emphasizing ZUM culture
    • Primary point of contact in responding to personnel injury, vehicle accidents, preparation, and submission of reports in accordance with ZUM policy


    Essential Functions:
    • Assists the Human Resources department with recruiting, selecting and maintaining an authorized level of bus drivers 
    • Coordinates with the Human Resource department to ensure that drug testing requirements are conducted, coordinates bus driver annual physicals with approved health care providers 
    • Manages daily activity within the Safety Department, assigns workload to Field Supervisors and Driver Trainers  
    • Oversee training activities, including; new driver training, safety training, in-service training, driver road evaluations, Special Education Training, First Aid training and all other required training. 
    • Supervise, and oversee, the work of Master Trainers and certified drivers/trainers who assist with conducting general bus driver training, ensure the training is delivered as specified 
    • Assist with responding to accidents involving school buses, collecting accident reports and investigative reports as needed 
    • Monitor Netradyne alerts to proactively address re-training opportunities/needs 
    • Maintain individual bus driver files that indicate dates of training and dates of accident involvement when applicable. 
    • Ensure the DOT drug/alcohol testing program is compliant with federal regulations


    Requirements:
    • High School diploma or equivalent. Some college preferred.
    • 3 years as a Trainer in school bus transportation industry desired
    • Supervisory experience preferred; specifically experience supervising/training a driver workforce
    • License or Certification: SBDI certification required; Commercial Driver’s License with Passenger and School Bus Endorsements required;
    • Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
    • Strong leadership skills and interpersonal skills
    • Strong organizational and group presentation skills
    • Well-developed multi-tasking and time management skills
    • Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback
    • Ability to respond to unanticipated events to ensure excellence in customer service.
    • Ability to Investigate claims and incidents of questionable conduct, accidents etc.
    • Computer literacy skills in word processing and spreadsheets


    \n

    The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US: $72k - $77k


    Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

  • 4 Days Ago

S
Field Services Supervisor
  • Suburban Testing Labs
  • Reading, PA FULL_TIME
  • FIELD SERVICES SUPERVISOR Our award-winning Environmental Testing Laboratory is seeking exceptional candidates for the position of Field Services Supervisor. In this important role you'll supervise a ...
  • 20 Days Ago

P
Financial Services Administration Supervisor
  • Premier Truck Group
  • Reading, PA FULL_TIME
  • We are so excited you are interested in our Financial Services Administration Supervisor opportunity! Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic, allo...
  • 24 Days Ago

P
Transportation Support Services Supervisor
  • Penske Truck Leasing and Logistics
  • Reading, PA FULL_TIME
  • Position Summary: Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Resolve any issues t...
  • 25 Days Ago

P
Financial Services Administration Supervisor
  • Premier Truck Group
  • Reading, PA FULL_TIME
  • We are so excited you are interested in our Financial Services Administration Supervisor opportunity! Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic, allo...
  • 8 Days Ago

T
Production Supervisor
  • Threshold Rehabilitation Services Inc.
  • Reading, PA FULL_TIME
  • DescriptionEXCITING NEWS!!$500.00 Sign-On Bonus to anyone applying and getting hired as a Production Supervisor by February 28, 2024.ANDNew Competitive starting rate of $14.50 an hour!!Threshold Rehab...
  • 3 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Member Services Supervisor jobs found in Reading, PA area

S
Service Coordinator - ( Spanish Speaking) Community Wellness & Support Services
  • Service Access & Management, Inc
  • Reading, PA
  • Our vision is to leave EVERYONE we meet, BETTER OFF! We believe... We consider our employees to be our most valuable ass...
  • 3/28/2024 12:00:00 AM

M
ATTENDANT, STOREROOM (FULL & PART-TIME)
  • Morrison Healthcare
  • Allentown, PA
  • **ATTENDANT, STOREROOM (FULL & PART-TIME)** * We have openings for full-time and part-time **ATTENDANT, STOREROOM** posi...
  • 3/28/2024 12:00:00 AM

S
Patient Service Representative - Urology $500 Sign On Bonus for Qualified Candidates
  • St. Lukes Health Network
  • Allentown, PA
  • Patient Service Representative - Urology $500 Sign On Bonus for Qualified Candidates page is loaded **Patient Service Re...
  • 3/28/2024 12:00:00 AM

S
Patient Service Representative SME
  • St. Lukes Health Network
  • Allentown, PA
  • ***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our mo...
  • 3/28/2024 12:00:00 AM

G
Customer Support Representative Trade
  • Gunton Corporation
  • Pottstown, PA
  • Job Type Full-time Description JOB SUMMARY Manage relationships with existing and new trade customers providing primary ...
  • 3/27/2024 12:00:00 AM

L
Customer Care Representative
  • Lineage Logistics LLC
  • Allentown, PA
  • Customer Care Representative page is loaded **Customer Care Representative** **Customer Care Representative** locationsA...
  • 3/27/2024 12:00:00 AM

S
Service Coordinator ( Spanish Speaking) - Community Wellness & Support Services
  • Service Access & Management, Inc
  • Allentown, PA
  • Join our Community Wellness Team! Long-Term Service and Supports Service Coordination will assist participants to gain a...
  • 3/25/2024 12:00:00 AM

B
Veterans Service Officer
  • Berks County
  • Reading, PA
  • Job Description POSITION SUMMARY: This position provides services to Berks County veterans, their widows, dependents, an...
  • 3/24/2024 12:00:00 AM

Reading (/ˈrɛdɪŋ/ RED-ing; Pennsylvania German: Reddin) is a city in and the county seat of Berks County, Pennsylvania, United States. With a population of 87,575, it is the fifth-largest city in Pennsylvania. Located in the southeastern part of the state, it is the principal city of the Greater Reading Area, and is furthermore included in the Philadelphia-Reading-Camden PA-NJ-DE-MD Combined Statistical Area. The city, which is approximately halfway between the state's most populous city, Philadelphia, and the state capital, Harrisburg (as well as about halfway between Allentown and Lancaster)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$60,619 to $76,073
Reading, Pennsylvania area prices
were up 1.5% from a year ago