Member Services Supervisor jobs in Rock Island, IL

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Operations Supervisor - Full Time
  • Dohrn Transfer -Operations Supervisor
  • Rock Island, IL FULL_TIME
  • Operations Supervisor - Full Time

    Apply Now

    Description/Job Summary

    Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area.  Join our team and become a part of our new growth and bright future!  We offer competitive salary and a great benefits package in an exciting, rewarding industry.

    We are seeking a Full Time Operations Supervisor at our Rock Island, IL terminal.

    Pay: Starting at $60,000/year

    Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

    POSITION SUMMARY:

    Under the direction of the Terminal Manager, oversee all employees and processes of the Terminal Operations team.

    MINIMUM REQUIREMENTS

    • A minimum age of 18
    • High School completion or equivalent
    • Valid Driver License 
    • Supervisory experience required
    • Ability to work any shift 
    • Must have the knowledge and ability to perform all Operations jobs in the Terminal including Dock, Dispatch, Warehouse, and Routing
    • Excellent interpersonal, verbal, and written communication skills
    • Strong analytical and problem-solving skills
    • Strong leadership skills
    • Detail-oriented, organized
    • Must meet all physical requirements
    • Must have certification in forklift safety and hazardous material handling
    • Ability to multi-task and react to change productively
    • Excellent attendance

    ESSENTIAL FUNCTIONS

    • Provide training, supervision, feedback, and discipline for hourly Operations team members 
    • Route City operation
    • Manage the daily performance of the City Pickup and Delivery Operation for optimal safety, performance, on-time Service, cost control, and claims prevention
    • Ensure On-time Delivery service in accordance with the organizational goals by ensuring pick-ups and deliveries are made timely, efficiently, and returns are kept to a minimum
    • Monitor Line Haul operation
    • Monitor Dock performance and efficiency and adjust manpower as needed
    • Solve problems regarding lost and missing freight
    • Communicate efficiently with other departments to ensure a successful operation 
    • Work in a safe and professional manner so as to reduce personal risks and risk to fellow employees
    • Report all facility problems to the Facility Maintenance Department
    • Comply with federal, state, and company regulations 
    • Process all paperwork daily associated with the execution of the job
    • Work in a positive, supportive, and cooperative way at all times
    • Perform other duties as needed

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS
    • Visual Acuity including regular use of items including a computer screen or monitor
    • Lifting various types of materials will be required: cartons, bags, cylinders, boxes, crates, drums, pipe, bars, rugs, etc
    • Common material handling tools will be used: forklifts, carts, dollies, banding machines, shrink wrap tubes, pallet jacks, and tow motors
    • Standing, walking, squatting, pushing, pulling, twisting, carrying, bending at the waist, reaching, and lifting both above and below waist level will be required
    • Must be physically capable of operating a forklift, pallet jack, load lock and two-wheel handcart
    • Will be required to lift up, set down, slide or move weight unassisted that could exceed 80 pounds
    • Must be able to lift 50 lbs. on a frequent basis and 100 lbs. on an infrequent basis
    • Must be able to sit and stand for prolonged periods of time 
    • Must have the ability to safely enter and exit trailers, vans, flatbeds, forklifts and tractors 
    • Must have the ability to work around and operate motorized equipment
    • Must be able to perform the essential functions of the job as specified in the job description
    • May be exposed to extreme hot or cold temperatures and dusty conditions in the dock environment; must be able to perform essential functions in these conditions


    To navigate to the Dohrn Transfer Career Center and apply for this position, please go to www.dohrn.com, click on Careers, Apply Now, and choose the Rock Island, IL location.

    Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

  • 1 Month Ago

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Clinical Supervisor
  • Optimae Services
  • Burlington, IA FULL_TIME
  • Do you want to make a difference? Are you passionate about helping others? Optimae Behavioral Health Services, a division of Optimae LifeServices, is looking for a Clinical Supervisor in our southeast...
  • 4 Days Ago

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Clinical Supervisor
  • Optimae Services
  • Mount Pleasant, IA FULL_TIME
  • Do you want to make a difference? Are you passionate about helping others? Optimae Behavioral Health Services, a division of Optimae LifeServices, is looking for a Clinical Supervisor in our southeast...
  • 4 Days Ago

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Supervisor Tech Services
  • XPO
  • Argyle, IA FULL_TIME
  • XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. If you're looking for a growth opportunity, join us at XPO. As ...
  • 2 Days Ago

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Social Services Supervisor
  • MGM Healthcare
  • Mount Pleasant, IA FULL_TIME
  • At Arbor Court, we deliver the highest quality of care for every resident through our most valuable asset: you. We seek compassionate and thoughtful individuals who share our passion for exceptional c...
  • 3 Days Ago

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Clinical Supervisor
  • OptimaeBehavioral Health Services
  • Mount Pleasant, IA FULL_TIME
  • Do you want to make a difference? Are you passionate about helping others? Optimae Behavioral Health Services, a division of Optimae LifeServices, is looking for a Clinical Supervisor in our southeast...
  • 4 Days Ago

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0 Member Services Supervisor jobs found in Rock Island, IL area

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Class A CDL Delivery Truck Driver
  • Performance Foodservice
  • Rock Island, IL
  • Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety...
  • 3/28/2024 12:00:00 AM

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Software Developer
  • Modern Woodmen
  • Rock Island, IL
  • We are seeking two Software Developers for our IT Solutions Department and our Software Development Department to help d...
  • 3/28/2024 12:00:00 AM

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Caregiver
  • Sevita
  • Milan, IL
  • REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual...
  • 3/28/2024 12:00:00 AM

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Intake Coordinator, Precedence Inc.
  • UnityPoint Health
  • Rock Island, IL
  • Overview: Intake Coordinator - Precedence, Inc. Full-Time + Benefits M-F, 8-5 The Intake Coordinator provides benefit an...
  • 3/27/2024 12:00:00 AM

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Jet Aircraft Mechanic
  • Elliott Aviation
  • Milan, IL
  • Description Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for an Experienced Challenger ...
  • 3/26/2024 12:00:00 AM

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Client Coordinator
  • Robert Half
  • Davenport, IA
  • Robert Half is partnering with one of our clients to identify a motivated and energetic Client Coordinator. This direct-...
  • 3/25/2024 12:00:00 AM

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Emergency Medicine - Physician PRN - Quad Cities
  • UnityPoint Health
  • Rock Island, IL
  • Overview: UnityPoint Health is actively searching for a PRN Emergency Medicine Physician to join our team in the Quad Ci...
  • 3/25/2024 12:00:00 AM

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RN/LPN Positions - 2nd Shift - FT and PT
  • FRIENDSHIP MANOR
  • Rock Island, IL
  • Job Type Full-time, Part-time Description Friendship Manor is a great place to work! We're a faith-based, non-profit, se...
  • 3/25/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$57,123 to $71,686
Rock Island, Illinois area prices
were up 1.3% from a year ago