Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
```Duties```
As a Site Supervisor, you will be responsible for overseeing the security operations at our facility. Your primary duties will include:
- Supervising and managing a team of security personnel
- Ensuring the safety and security of the premises and personnel
- Conducting regular patrols to monitor for any suspicious activities
- Responding to incidents and emergencies in a timely and appropriate manner
- Enforcing company policies and procedures
- Training and mentoring security staff
- Maintaining accurate records and reports of incidents
```Requirements```
To be successful in this role, you should possess the following qualifications:
- Experience in loss prevention and conflict management
- Familiarity with CCTV systems and surveillance
- Strong leadership and communication skills
- Ability to make quick decisions under pressure
- Attention to detail and strong problem-solving abilities
If you have a background in law enforcement or military service, it would be considered an asset.
This is a challenging yet rewarding position that offers opportunities for career growth and advancement. If you are dedicated to maintaining a safe and secure environment, we invite you to apply for the position of Site Supervisor.
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Benefits:
Experience level:
Schedule:
Experience:
Work Location: In person
Clear All
0 Member Services Supervisor jobs found in Salisbury, NC area