Member Services Supervisor jobs in San Diego, CA

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Card Services Supervisor
  • BluPeak Credit Union
  • San Diego, CA FULL_TIME
  • Overview

    Responsible for daily oversight of the Card Services functions within the Operations department. This includes the credit union’s debit card program and all related services. Wide-ranging operational responsibilities include, but are not limited to dispute resolution, settlements and posting files, and periodic reconciliations. Acts as primary subject matter expert (SME) while providing technical, system and equipment expertise to all stakeholders personally and through subordinates. Collaborates with internal departments and vendors in driving program effectiveness, and participate in departmental and organizational projects. Provides work direction to others, as assigned.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIESCultivate and inspire a culture that is aligned with BluPeak’s Purpose, Vision and Values. Support the organizations Strategic Themes and Digital First Mindset.

     

    Provides work direction and mentors department staff, and provides hands on training and development to ensure new and existing staff have the requisite knowledge and skills for department related duties. Provides coaching to aid with increasing understanding and ensure consistent application of policies and procedures. May assist with project and process research and make and support related recommendations. Identifies and articulates opportunities for efficiency gains within the department.

    Adheres to and maintains all relevant operational procedures, ensuring compliance with approved credit union policies and procedures and governing federal and state laws, rules and regulations. Document new and revised procedures for policy & procedure development, utilizing regulatory resources and ensuring approval from related departments and stakeholders such as Compliance and Risk.

     

    With direction, supervise the functions of the Card Services area. This may include daily settlement and posting files, monthly GL reconciliation, quarterly dues and certifications, instant issue credit and debit card management, and card loss prevention and mitigation. Provide support and back-up to staff, ensuring department work assignments are completed within established timeframes. This may include claims, card orders, and maintenance.

    Ensure compliance with all related regulations. Review operating practices and procedures, making recommendations for increasing service quality, reducing risk and establishing or improving internal controls. Write or participate in writing departmental procedures.

     

    At the direction of the VP, Operations and Payments and/or the AVP, Central Operations, may coordinate activities related to plastics and carriers, instant issue, claim processing and fraud management. Participates in assigned department and/or corporate projects, will build and maintain partnerships with third party vendors, and may attend offsite visits to branch locations, SEG locations and vendor locations.

    Train, direct and evaluate employee performance. Use performance standards/metrics to guide employees to optimum performance, and administer disciplinary action as necessary. Interview, hire, recommend promotions/transfers and salary. Ensure staff adheres to established credit union policies and procedures, governing rules, regulations and laws. Maintain a high level of service to members directly and through support of retail, contact center and other departmental operations. Maintain security and confidentiality.

     

    Will coordinate the assigned tasks of subordinates, including responsibilities such as review and action on daily and other periodic reports, claims and fraud processes, financial settlement, and cardholder servicing. May fill-in or complete those tasks, as needed.

     

    Maintain current knowledge of rapidly evolving card industry products and the payments industry. Participate in card development projects by partnering with various internal departments. May take the lead on projects and/or assist in projects as a team member. Provides support and back-up to department work units to ensure department work assignments are completed within established timeframes. Participate and support the setting of business requirements and processes for product initiatives, and act as subject matter expert. Help drive and actively participate in process improvements that enhance members and staff experience, and create efficiencies.

    Completes annual compliance training, and complies with business continuity and vendor management policy. These are crucial to the success of the organization and have regulatory compliance and/or safety and soundness for the sustainability of the credit union.

     

    Adhere to company policy and procedure, complete annual compliance training, and comply with business continuity and vendor management policy. These are crucial to the success of the organization and have regulatory compliance and/or safety and soundness for the sustainability of the credit union.

    SUPERVISORY RESPONSIBILITIES Directly supervises Card Services Specialists. Participates in the performance evaluation process and make recommendations for goals. Responsibilities included oversight and monitoring of departmental workflows. Works closely with AVP, Central Operations to ensure that compliance, procedural and operational standards are met, and that operational issues are escalated and resolved in a timely manner. Will provide feedback related to performance of staff, guide and mentor assigned staff.

     

    Acts as subject matter expert to department staff, and provides hands on training and development to ensure new and existing staff have the required knowledge and skills. At the direction of the Director Central Operations and/or VP Operations & Payments, reviews assigned daily work, records and reports to insure completeness, accuracy, and timeliness.

    Qualifications

    EDUCATION and/or EXPERIENCE Bachelor’s degree and/or five years related experience in Card Services, or equivalent combination of education and experience. Must have a minimum of 5 years’ experience in Card Services Department in a similar role. Previous supervisory experience. Financial institution experience preferred.

     

    Interpersonal skills including but not limited to team building, motivating and influencing others, maintaining a significant level of trust and diplomacy, fostering internal and external business relationships.  Must have great verbal and written communication skills. Written and verbal communication skills which support effective communication of information to groups of managers, clients, customers, and the general public. Ability to read, interpret, analyze and communicate with all levels of staff on a variety of topics, including but not limited to general business, policies, procedures, laws and regulations. Ability to write reports, business correspondence, and policies and procedures.

     

    Ability to interact with all levels of staff and management. To perform this job, the employee must possess strong interpersonal skills, good phone and e-mail etiquette, a professional presentation, and a high degree of personal initiative. Must be able to work during regular business hours and occasional nights or weekends as needed to meet production deadlines.

     

    TECHNOLOGY PROFICIENCYTo perform this job, the employee must possess applicable technology skills and demonstrated expertise. Ability to use Microsoft Office applications, as well as the ability to learn new applications quickly; requires general knowledge of network and database use. M must be familiar with general accounting principles and have the ability to interpret invoices, and track expenses and income in a detailed manner.

     

    PM17

    Min

    USD $25.40/Hr.

    Max

    USD $38.10/Hr.
  • 21 Days Ago

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GUEST SERVICES SUPERVISOR
  • DoubleTree Del Mar
  • San Diego, CA FULL_TIME
  • This is the job description for GUEST SERVICES SUPERVISOR Job Title: Guest Services Supervisor Department: Front Office/Guest Services Company: Dimension Hospitality Reports To: Front Office Manager/ ...
  • 22 Days Ago

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Protective Services Supervisor - SDMC
  • Blackstone Consulting
  • San Diego, CA FULL_TIME
  • Protective Services Supervisor - SDMC Apply Now Description/Job Summary As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will s...
  • Just Posted

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Supervisor, Building Services
  • Palomar College
  • San Marcos, CA FULL_TIME
  • Department: Building Services Palomar College Date Opened: 08/28/2023 Close Date: 9/25/2023 Primary Function: Responsible for supervising and scheduling comprehensive maintenance, repair, alteration, ...
  • Just Posted

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Client Services Supervisor
  • SPS North America, Inc
  • San Diego, CA OTHER
  • Job Details Level: Management Job Location: AZSAN 13 - San Diego, CA Position Type: Full Time Salary Range: $26.50 - $29.00 Hourly Job Category: Management DescriptionJob Title: Client Services Superv...
  • 3 Days Ago

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CLINICAL SUPERVISOR-CARDIOVASCULAR SERVICES
  • Tri City Healthcare District
  • Oceanside, CA TEMPORARY
  • Job LocationsUS-CA-Oceanside Overview Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 yea...
  • 7 Days Ago

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0 Member Services Supervisor jobs found in San Diego, CA area

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Branch Customer Service Coordinator - San Diego, CA
  • TTI TTI, Inc.
  • San Diego, CA
  • ** Branch Customer Service Coordinator - San Diego, CA** **Job Category****:** Customer Service **Requisition Number****...
  • 3/28/2024 12:00:00 AM

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Part Time House Attendant
  • Venicesuites
  • San Diego, CA
  • ** Part Time House Attendant** **Job Category****:** Housekeeping **Requisition Number****:** HOUSE03672 Showing 1 locat...
  • 3/28/2024 12:00:00 AM

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Call Processing Reps - Bilingual
  • Cross Country Workforce Solutions Group
  • San Diego, CA
  • Job Description Job Description Overview: This position will work in a fast-paced call center and is responsible for sch...
  • 3/28/2024 12:00:00 AM

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13-004-Ice Arena Attendant I-CAS/San Diego Kroc Center
  • Salvationarmytucson
  • San Diego, CA
  • ** 13-004-Ice Arena Attendant I-CAS/San Diego Kroc Center** **Job Category****:** Facilities/Maintenance/Janitorial **Re...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Interdent Sa
  • San Diego, CA
  • ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO004633 Showing 1 ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Dal-Tile Corporation
  • San Diego, CA
  • Customer Service Representative San Diego , California Join the largest manufacturer of tile and natural stone in the Un...
  • 3/27/2024 12:00:00 AM

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Residential Services Coordinator I
  • St. Vincent De Paul Village
  • San Diego, CA
  • Job Details Job Title Residential Services Coordinator I Reports To Supervisor of Residential Services Salary Grade N3 F...
  • 3/26/2024 12:00:00 AM

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Medical Receptionist | Patient Care Coordinator
  • Retina Consultants San Diego
  • San Diego, CA
  • Job Description Job Description About RCSD Retina Consultants San Diego is the oldest and most prestigious Retina practi...
  • 3/24/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$65,761 to $82,527
San Diego, California area prices
were up 2.6% from a year ago