Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
GENERAL FUNCTION
This position provides leadership and direction for Food Service operations of the Santa Barbara Rescue Mission in accordance with the Mission, Vision and Values of the Santa Barbara Rescue Mission as interrupted by the President and the Board of Directors.
POSITION REQUIREMENTS
PRINCIPAL ACTIVITIES:
1. Manage Food & Beverage Service
2. Manage Incoming & Outgoing Food Donations
3. Ensure and supervise a Well-Trained Workforce
4. Fiscal Management
EFFECT ON THE END RESULT
This position ensures that all food and beverage services meet the nutritional and safety requirements of residents, staff, and homeless guests at the Mission, both on a day to day basis and for special events.
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