Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Are you looking to make a positive impact in your community? As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children, adults, and families for more than 150 years. LSI currently seeks a full-time Resettlement Supervisor to lead the resettlement of Afghan evacuees and other refugee populations through our Immigrant and Refugee Community Services in Sioux City.
What You'll Do
The Resettlement Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities according to contract standards. Guide the implementation of the program and ensure all core services are completed in a timely manner including the provision of safe, sanitary, and affordable housing, airport pickups, home visits, school enrollment, domestic health assessments, and access to public benefits. Manage relationships with internal and external partners necessary for the effective delivery of services.
Service provision oversight and support may occur during normal business hours, after hours, or on weekends.
How We'll Support YouWhat You'll Need
Required: Bachelor's degree in Human Services or a related field and 2 years of supervisory experience. Candidates with the language skills to meet the needs of clients is preferred, but not required.
Who We Are
LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment to diversity, equity and inclusion at https://lsiowa.org/who-we-are/
It's their life. It's your career.
Make a difference in both at LSI!
This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.
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0 Member Services Supervisor jobs found in Sioux City, IA area