Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Southwest Health and Human Services currently has an opening for a Children’s Social Services Supervisor in our Marshall Office location.
Southwest Health and Human Services (SWHHS) is a multi-county agency committed to strengthening individuals, families and communities by providing quality services in a respectful, caring and cost-effective manner.
The purpose of this position is to supervise the staff and programs for child protection services and child welfare services so that they function within federal, state, county laws, rules, and agency policy in meeting customers’ needs. Monitors and evaluates the provision of client services in the program areas. Fosters effective community-agency relations and organizes community projects. Participates in community meetings and is responsible for the utilization of community resources. Assists in the planning and development of social services budget and provides the justification and rationale to county board regarding social service unit/division budget needs and requests. Evaluates staff performance and recommends appropriate action.
Minimum Qualifications for This Position:
Other desirable Qualifications (in addition to above): Thorough knowledge of the principles, techniques and practices of social work and social work supervision. Knowledge of social, cultural, and economic issues. Knowledge of state welfare/human services programs. Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application. Ability to supervise and direct the work of others. Ability to evaluate performance and foster growth of staff. Ability to organize work and the work of staff effectively and efficiently. Ability to establish and maintain positive, effective relationships with agency staff, clients, partners, and the community. Ability to communicate effectively, both orally and in writing. Ability to work tactfully, collaboratively and diplomatically with others.
SWHHS offers a flexible schedule and competitive benefits.
For more information please visit our website at; http://www.swmhhs.com/about-us/employment-opportunities/
Starting Rate of Pay: $66,290 - $113,736 annual
Job Type: Full-Time
How to Apply:
For more information, contact Monica Christianson, HR, at 507-532-4129 or Cindy Nelson, Division Director at 507-532-1260
Job Type: Full-time
Pay: $66,290.00 - $113,737.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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