Member Services Supervisor jobs in Springfield, IL

POSITION SUMMARY

Supervise and coordinate the activities of the production operators within the designated areas of responsibility in order to meet production requirements and quality objectives.   

 
ESSENTIAL FUNCTIONS

• Work with Area Coordinators to determine schedules, sequences and assignments for work activities based on work priority, quantity of equipment and skill of personnel.
• Demonstrate equipment operations and work/safety procedures to new employees or assign employees to experienced workers for training. 
• Observe work, monitor gauges, dials, manufacturing instructions and other indicators to ensure that operators and all other employees conform to production or processing standards as stated by the customer, ISO and IPC Standards. 

• Ensure training requirements are met per classification for all employees reporting to this position and lead the department in achieving a functional Lean Manufacturing workplace with productivity and quality being top priority.

• Confer with personnel, such as management, engineering, quality control and customers to coordinate work activities, resolve employee grievances and identify, review and requisition resources needed to achieve ISO directives.
• Recommend personnel actions such as hires, promotions, transfers, discharges and disciplinary measures.
• Strive for continuous improvement of personnel and processes by monitoring and reporting productivity and quality objectives. 
• Review staffing needs and report to manager.
• Complete required employee evaluations for subordinates in a timely manner in order to communicate successes, job skill deficiencies and expectations necessary for employment and advancement within the company.

POSITION QUALIFICATIONS

Competency Statement(s):

• • Understand customer communication and dynamics with a strong sense of urgency to meet their needs.
  • Good computer skills with working knowledge of Windows format.
  • Must be able to lift up to 40 lbs. and stand and/or sit for long periods of time.
  • Ability to work required overtime to support manufacturing needs and requests from our customers.
  • High level of computer knowledge/experience using Microsoft Windows format to be able to adapt to other programs used for this position.

Education & Experience: Associate degree (two-year college or technical school) or high school diploma/GED with two to four years of related experience approved by management.