Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Area Financial Services is a Credit Union Service Organization (CUSO) providing high quality products and services to credit unions. Formed in 1986 and located in Fremont, OH, Area Financial Services offers a rewarding work environment rooted in a service culture. Join a team with a mission where you can feel valued, engaged, and inspired to be your best.
Job Purpose:
To be first point contact for member calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. This position is also responsible for processing transactions, assisting members with online banking issues, directing phone calls, and delivering high quality customer service to members with credit and debit card questions.
Essential Functions and Responsibilities:
The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. AFS reserves the right to modify or change the duties or essential functions of this job at any time.
Education/Experience:
Skills/Qualifications:
Duties are performed primarily in an office setting. They include, but are not limited to, the ability to operate a computer and other standard office equipment. In addition the following skills and qualifications are necessary:
COVID-19 Precaution(s):
Job Duties:
Communication method(s) used:
Work Remotely
Job Type: Full-time
Pay: $27,000.00 - $36,000.00 per year
Benefits:
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Work Location: In person
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