Member Services Supervisor jobs in Topeka, KS

Description

I. POSITION PURPOSE

Supervises the assigned staff at the PRTF and/or Residential Treatment Services. Promotes the well-being of children in the Residential and Treatment Services in Kansas, participates in staff meetings and trainings and coordinates with staff from other agencies involved in providing treatment services. Performs the following duties directly or through subordinates.

II. NATURE AND SCOPE OF RESPONSIBILITIES include the following. Other duties may be assigned.

• Supervises the Workers assigned to the residential treatment services. Provides administrative expertise as required.
• Ensures the accuracy, content and completeness of child case/family files.
• Participates in the planning, programming and budgeting of the Residential and Treatment Program.
• Participates in the development of short, intermediate and long range plans and goals for the Residential and Treatment Program.
• Participates in the development of Pathway Family Services Policies and Procedures.
• Maintains a close working relationship with public and private agencies involved in providing residential and treatment services and/or support.
• Assists in organizing regional meetings. Conducts program orientation and on-the-job training of staff assigned to the program.
• Assists in the recruitment, training of care providers.
• Ensures 24 hour, on-call support.
• Provides crisis intervention as required.
• Coordinates community resources for the benefit of children served by the Kansas Residential and Treatment Services.
• Completes documentation and forwards reports containing descriptive, analytical and evaluative content.
• Coordinates with Agency program staff, and staff from external public and private agencies, on the delivery of services to children and families.
• Develops and implements procedures and controls to promote accurate and timely information flow.
• Will be required to drive personal or agency vehicle while transporting children or conducting agency business. Must have a valid driver's license. Must meet agency underwriting standards while driving agency vehicles and/or transporting clients.
• Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
• Provides regular supervision and professional development of Agency employees.
• Advocates, promotes and practices cultural sensitivity and responsiveness in all day-to- day interactions.
• Develops, promotes and practices teamwork in all activities.

SUPERVISION:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Directly supervises employees as denoted on the Agency Organizational Chart in accordance with federal, state and/or COA requirements.

III. EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• BA/BS degree in Human Service field with two years’ experience in Residential or Treatment services or the equivalent in a supervisory role. Preferred Master’s Degree in Human Service.

PRESENTATION SKILLS:

• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from clients, care providers or regulatory agencies. Ability to effectively present information to employees, management and public groups.

FINANCIAL/COMPUTATIVE SKILLS:

• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Familiarity with computers and their capabilities.

ANALYTICAL ABILITY:

• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form & deal with abstract and concrete variables.

IV. PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk, hear, stand, sit and walk. The employee frequently is required to use hands and fingers; climb or balance; and stoop or kneel. The employee is required to be able to safely operate a motor vehicle and be able to obtain a license therefore.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

V. WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions.
• The noise level in the work environment is usually moderate.

VI. PRINCIPAL ACCOUNTABILITIES

• Supervises PRTF staff as assigned.
• Promotes the well-being of children and families the PRTF and Pathway Family Services programs, participates in staff meetings and trainings and coordinates with staff from other agencies involved in providing residential services.