Member Services Supervisor jobs in Tuscaloosa, AL

Duties and Responsibilities

• Supervise shop employees: plan work schedules (overtime, etc.), conduct performance and salary reviews, provide feedback and overall guidance, administer discipline, develop strategies for performance and productivity improvement, and review and maintain timesheets and time off requests.
• Know, understand, implement and enforce safety procedures and guidelines, including the Job Safety Analysis (JSA) and Personal Protective Equipment (PPE). Consistently demonstrate the importance of safety and ensure assigned personnel have appropriate training, work instruction and tools to be successful. Report safety violations and administer the appropriate discipline.
• Understand and implement quality practices and procedures, including customer specific requirements. Audit operator level inspections and assist the Quality team in identifying and preventing internal and external errors.
• Interview and evaluate prospective employees; plan and coordinate training for new and existing employees for the purpose of development and cross-training.
• Coordinate with Planning/Scheduling to set daily machine schedules; execute the work schedule with effective utilization of manpower and equipment. Troubleshoot workmanship problems and supervise shop floor activities to meet or exceed all quality standards and delivery dates.
• Utilize appropriate manufacturing methodologies to drive continuous improvement.
• Support preventive maintenance schedules with the Maintenance Department.
• Understand and administer employee policies, practices, procedures and work rules, monitoring individual and department performance.
• Assist in the resolution of internal and external customer problems/complaints.
• Promote high employee morale and maintain high employee retention; demonstrate the importance of teamwork and collaboration.
• Specialized areas (welding, machining, shipping/receiving, etc.) may require additional tasks and duties to keep the area highly productive.
• Understand and accurately maintain/utilize Epicor and MES, including report generation, time entry, job completion, issue errors, identifying direct/indirect labor, and monitoring jobs with idle activity.

Skills and Qualifications

• 3 years of experience in a steel or manufacturing environment, strongly preferred.
• Two or four-year college degree, or equivalent experience.
• Leadership experience required; Supervisory experience strongly preferred.
• ISO 9001:2015 experience, preferred.
• Formal safety training (OSHA 30, NSC, etc.), preferred.
• Self-motivation, desire to succeed.
• Understanding of manufacturing methodologies, like Lean Manufacturing or Six Sigma, preferred.
• Strong interpersonal skills, judgement and decision making, developing group cooperation and teamwork, coping with difficulties and emergencies, high degree of organization skills.
• Speak conversational English.