Member Services Supervisor jobs in Utica, NY

FLSA Status: Hourly

Rate of Pay: $15.14

Status: Part Time

Department: All facilities

Reports to: Branch Director

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The position serves as part of a team that includes welcome center duties, cleaning, and responsibility for maintaining control and oversight of the facility. The supervision staff team will be responsible for all aspects of operating a safe and clean facility including to ensure compliance with the safety and cleanliness protocols and guidelines put in place by the YMCA and New York State. The position is part of a team that will be a primary responder for both staff, members, and participants while the facility is in operation. The position will help supervise all Y activities within the branch with the goal of maintaining member engagement and safety for all.

PRIMARY FUNCTIONS:

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members

QUALIFICATIONS:

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to wear protective equipment appropriate for their job or work area.
• Able to perform medium cleaning duties on a multilevel facility including moping and sprayer use.
• Occasional movement of up to 30 pounds.
• Move about the full facility often (up to once every 30-60 minutes) to detect potential issues.
• Specific vision abilities required by this job include identifying and recognizing potential safety issues and ability to work on the computer program.
• The noise level in the work environment is usually moderate.
• Able to identify and respond rapidly to emergency situations and perform emergency first aid, abdominal thrusts, CPR and utilization of an AED machine

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.