Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
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Bring your proven management skills to work where you can make a real difference! Manage one of our residential sites and supervise Direct Support Professionals (DSPs) to ensure they provide quality direct services to people with intellectual disabilities. Responsible for ensuring all day-to-day activities necessary for the site to operate properly. This is a full-time hourly position, which includes evenings and weekend hours. Minimum requirements: HS diploma/GED and two (2) years of human service experience. Must be at least 21, possess a valid driver’s license, insurable driving record, and reliable transportation. Current physical and Mantoux (TB) required. PA State Police background check, Act 33, and FBI clearances.
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