Membership Assistant jobs in Akron, OH

Description

Who We Are

Wilson, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing.  We offer services in Plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio.  Members of our staff have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great team.

Why Choose The Wilson Companies

• Compensation - Top of market pay among our industry
• Medical Insurance –  We pay 70% for you and your family's insurance premiums for health, dental, vision, and company paid life insurance
• Work life balance – Two weeks of PTO after 90 days, 7 paid holidays
• 401k Plan with a 3% match.
• $1500 ongoing education/training credit per year

Our Core Values

Betterment 

The ambitious pursuit of winning individually and as a team.

Accountability

We do what we say we are going to do.

Teamwork

Winning only happens when we work as a team.

Transparency 

We sell through education- not fear.

Position Overview

The Membership Coordinator is responsible for growing and retaining our membership base by participating in proper membership sales, training sellers on the membership benefits, member promotions, scheduling annual visits and focusing on retaining. 

Key Responsibilities 

• Clear follow-up tab of any expiring credit cards 
• Clear follow-up tab of any expiring memberships by renewing them 
• Contact all memberships suspended in the past six months and attempt renewal, offer promos 
• Clear follow up tab of any unscheduled service visits 
• Strategically schedule maintenance visits with opportunity calls or slow periods (q1) 
• Ensure that the 1/3 of the board is always has opportunity (old) equipment calls 
• Fill service schedule 3 day call board (3/2/1) with maintenance visits 
• Build a retainment plan and reduce churn
•  Help train CSRs, ISRs and technicians on sales for memberships to grow membership base 
• Design promotions for members to fill 3 day call boards and drive membership value 
• Conduct Happy Call membership sales “Thanks for having us out, I see you didn't sign up for HHM. Can we talk about how much you would have saved?”

Requirements

• High school diploma/GED required 
• Associate degree preferred but not required
• 3-5 years marketing experience preferred 
• Tech savvy and proficient in using Share Site, Service Titan, Google Suite
• Must pass random drug testing
• Able to work both independently and as part of a team  
• General knowledge of basic home service needs

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wilson by visiting 

https://www.wilsonplumbingandheating.com/

Equal Opportunity Employer