Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Southwest Michigan Asset Management, LLC (SWMAM) is a growing company with operations in Michigan and a vision to expand our real estate venture to other states across the country. We are second generation, family-owned with several successful enterprises totaling over 35 years in business.
Our work environment is fast-paced and challenging, reflecting our emphasis on scaling the business. We are currently in growth mode and are eager to attract a talented and committed individual who wants to grow with us long-term. This role will be particularly compelling for an individual with a high interest in developing new skill sets. If you are a person with strong attention to detail, solid critical thinking skills and an ability to manage multiple responsibilities, you are likely to have success in this role and advancement opportunities.
Administrative Support Specialist Job Responsibilities:
- Research documents (this will be the primary area of focus for this role)
- Directly assist executives
- Implement office policies and strategize improvements to existing processes
- Recognize and respond to potential problems
- Take initiative to solve problems independently and creatively
- Multitask and quickly shift tasks to complete a variety of menial duties while maintaining processes
- Organize and process information while also keeping track of projects to maximize productivity
- Create spreadsheets and maintain expense reports
Requirements:
- High school diploma or equivalent education required
- 2 years of administrative experience preferred
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Able to effectively multi-task and manage time sensitive documents in a fast-paced environment
- Knowledge of office management systems and procedures, including Microsoft Office, specifically Outlook, Word and Excel
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
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Work Location: In person
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