Membership Assistant jobs in Boston, MA

Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Y
Assistant Director of Membership
  • YMCA
  • Newton, MA FULL_TIME
  • The West Suburban YMCA is looking to add energetic and dynamic individuals to our team as the Assistant Director of Membership- Wells Ave!
    Job Description

    POSITION SUMMARY:

    Assists in all aspects of membership for the organization including recruitment of new members, retention of existing members and assists in supervision of part-time staff. Assists in the development of plans and implementation of new procedures and methods to achieve strategic goals. Helps plan and implement member appreciation days and other retention events.

    OUR CULTURE:

    Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

    MEMBER SERVICE STATEMENT:

    Members are the heart of this organization. They are the reason we exist. Members are the most important visitors we have, whether they visit by mail, phone or in person. They are not statistics and always deserve our respect. No matter what we are hired to do, satisfying members’ needs and wants is everyone’s first and most important responsibility.

    Qualifications
    • Bachelor's degree in related field preferred or equivalent combination of education and experience.
    • Two years of supervisory experience in customer service preferred.
    • Excellent personal computer skills and experience with standard business software.
    • Committing to support and further our anti-racist work as an organization. Actively works to continue to recruit and hire diverse staff and volunteers.
    • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
    • Able to analyze information, identify problems and trends, and solve complex problems.
    • Strong time-management skills.
    • Dynamic personality with a skill set that is able to educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA.
    • Y-USA Team Leader Certificate preferred.
    Essential Functions
    • Works with Director to implement membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.

    • Works with Director to recruit, hire, train, develop, schedule and direct Welcome Center personnel and volunteers as needed. Assists in reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
    • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
    • Active support of our DEIB statement and putting into practice our commitment to equity, diversity, belonging and inclusion. Continue to research, create, recommend and implement strategies to support diversity goals of the organization.
    • Participates in the planning of the department budget and achieving monthly sales goals.
    • Ensures proper implementation of Welcome Center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
    • Organizes membership events at the YMCA (Member Appreciation, Open Houses, etc.)and helps to coordinate registration, staffing, and promotional items for community festivals/events and represents the YMCA at these events.
    • Participates in fund-raising campaign.
    • Participates in staff meetings and/or related meetings.
    • Assists with regularly runs membership reports, including reciprocity reports, to ensure that trends are being noted and our numbers are accurately documented.
    • Motivates and energizes the Membership Staff to be Cause-driven Leaders. Leads by example. Organizes trainings including but not limited to sales, customer service, Listen First and Cause-Driven Leader.
    • Responsible for monitoring and responding to Member Comments and Suggestions.
    • Helps Membership Staff to understand the YMCA’s mission and cause.
    • Models and teaches cause-driven leadership characteristics for the Welcome Center to possess the level of customer service that is critical to the success of the WSYMCA.
    • Must be flexible and adaptable. Weekly schedule may include one weekend day and some evening or early morning hours.
    Required Certifications

    First Aid and CPR certifications within 30 days of hire.

  • 3 Days Ago

C
Assistant Manager of Annual Giving and Membership
  • Celebrity Series
  • Boston, MA FULL_TIME
  • Who we are: With a mission to present performing artists who inspire and enrich our community, Celebrity Series has become a mainstay of Boston’s cultural life by bringing a widening spectrum of perfo...
  • 26 Days Ago

W
Assistant Director of Membership - Wells Ave
  • West Suburban YMCA
  • Newton, MA FULL_TIME
  • The WSYMCA is searching for an Assistant Director of Membership to join our team! This role would be with our Membership team at our Wells Ave location. Great benefits included, 12% retirement contrib...
  • 17 Days Ago

C
Assistant Manager of Annual Giving and Membership
  • Celebrity Series
  • Boston, MA FULL_TIME
  • Who we are: With a mission to present performing artists who inspire and enrich our community, Celebrity Series has become a mainstay of Boston’s cultural life by bringing a widening spectrum of perfo...
  • 1 Month Ago

C
Membership Consultant
  • Club Pilates
  • Salem, MA PART_TIME
  • COMPANY OVERVIEW: Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-est...
  • 1 Day Ago

N
Director of Membership
  • Neosho Freeman Family YMCA
  • Newton, MA FULL_TIME
  • YMCA West Suburban YMCA Location 276 Church St Newton, MA 02458-1992 Salary $57,000.00 $64,000.00 The WSY is seeking our next Memebership Director to join our team. Come join a fun, welcoming and incl...
  • 1 Day Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Membership Assistant jobs found in Boston, MA area

U
Switchboard Operator
  • UHS
  • Attleboro, MA
  • Responsibilities Switchboard Operator Opportunity - Fuller Hospital is a 109-bed licensed, private psychiatric facility ...
  • 3/29/2024 12:00:00 AM

C
Executive Administrative Assistant
  • Complete Staffing Solutions
  • Cambridge, MA
  • Job Description Job Description Supporting Chief Nursing Officer and Chief Quality Officer *13 week contract with possib...
  • 3/29/2024 12:00:00 AM

F
Executive Administrative Assistant - Commercial Real Estate
  • Factory Mutual Insurance Company
  • Waltham, MA
  • COMMERCIAL REAL ESTATE EXECUTIVE ADMINISTRATIVE ASSISTANT would support office operations for a rapidly growing Commerci...
  • 3/29/2024 12:00:00 AM

F
Expression of Interest: Talent Acquisition Specialist
  • Fingerprint For Success
  • Boston, MA
  • We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new oppo...
  • 3/28/2024 12:00:00 AM

E
Switchboard Operator
  • Emerson Hospital
  • Concord, MA
  • Switchboard Operator Job Ref: 28953 Category: Clerical & Administrative Support Location: Emerson Hospital, 133 Old Road...
  • 3/27/2024 12:00:00 AM

A
Executive Administrative Assistant - Public Accounting
  • Anstiss & Co., P.C.
  • Chelmsford, MA
  • Job Description Job Description Located in Chelmsford, MA, Anstiss & Co., P.C. is a fast paced, growing public accountin...
  • 3/27/2024 12:00:00 AM

B
Administrative Assistant - Research Administration
  • Beth Israel Lahey Health
  • Burlington, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 3/26/2024 12:00:00 AM

R
Talent Acquisition Manager (Healthcare)
  • recruiterboom
  • Boston, MA
  • About the job Talent Acquisition Manager (Healthcare) The Talent Acquisition Manager is responsible for the development ...
  • 3/25/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Assistant jobs
$44,062 to $60,888
Boston, Massachusetts area prices
were up 2.5% from a year ago

Membership Assistant in Santa Rosa, CA
The Membership Department is responsible for the provision of services to all of the Members of the AOI.
December 13, 2019
Membership Assistant in Jamestown, NY
The 9/11 Memorial & Museum seeks a dynamic, sales-driven membership assistant to be part of our dedicated on-site fundraising Museum membership team.
December 10, 2019
Membership Assistant in Charlotte, NC
The Membership Assistant answers inbound member visits and calls with a high degree of aptitude and professionalism, at times coordinating with multiple departments to assist the member while being solutions-oriented.
February 05, 2020