Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented Membership Representative to join our team. As a Membership Representative, you will be responsible for promoting and selling memberships, providing excellent customer service, and ensuring customer satisfaction.
Duties:
- Market and sell memberships to potential customers
- Conduct sales presentations to showcase the benefits of membership
- Negotiate membership terms and pricing with customers
- Analyze customer needs and recommend appropriate membership options
- Provide exceptional customer service by addressing inquiries and resolving issues
- Utilize Salesforce or similar CRM software to manage customer interactions and track sales progress
- Collaborate with team members to meet sales targets and goals
Qualifications:
- Fluent in English, both written and verbal communication skills
- Proven experience in sales or customer service roles
- Strong negotiation skills with the ability to close deals effectively
- Familiarity with technical sales or technology-based products is a plus
- Excellent analytical skills to understand customer needs and recommend appropriate solutions
- Ability to provide outstanding customer service and build strong relationships with customers
- Proficient in using Salesforce or similar CRM software
If you are a motivated individual with a passion for sales and providing exceptional customer service, we encourage you to apply for the Membership Representative position. Join our team today!
Job Type: Part-time
Pay: $8.00 - $12.00 per hour
Expected hours: 12 – 25 per week
Benefits:
Compensation package:
Schedule:
Ability to Relocate:
Work Location: In person
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