Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
MEMBERSHIP DIRECTOR
Summary:
NHPR is seeking a Membership Director to provide thoughtful and strategic leadership to our membership fundraising program, which includes direct mail, on-air and digital fundraising, and the sustainer program. The Director's goals will be focused on achieving significant membership growth by leveraging traditional direct and digital marketing techniques. The Membership Director provides detailed data analysis for effective decision making and employs best practice tools and techniques to convert the audience to donors and drive member engagement and retention. We are looking for a creative and collaborative leader with a strong commitment to public media, reporting to the Vice President of Development. This is a full-time, hybrid flexible role (onsite 2-3 days per week, with a daily onsite requirement during our fund drives which occur on alternating months throughout the year in our Concord, NH offices).
Key Responsibilities:
Preferred Experience:
We are looking for someone with...
...but we know there are great candidates who may not have all these qualities or who have important skills we may not have outlined above. If this is you, do not hesitate to apply and tell us about yourself.
Compensation & Benefits:
This is a full-time exempt position and the salary range for this role is $80-93K annually.
NHPR offers a generous benefits package that includes health and dental insurance; company-paid short- and long-term disability; flexible spending accounts; 403(b) savings plan with a company match and a free on-site fitness center. Employees are entitled to three weeks of vacation time, twelve paid holidays, two personal days, and paid sick and parental leave.
Things to Know About Us:
NHPR is the state's foremost news organization, focused on producing accountability journalism and engaging deeply with the diverse communities and people of the Granite State. For 40 years, NHPR has produced incisive local news on the radio and emerging audio platforms, complementing the national and global reporting of our partners at NPR. We make nationally prominent podcasts - including Bear Brook, Outside/In, Civics 101 and Document - and have a fast-growing footprint in digital and social media. We have over 23,000 member households, over 60% of which are sustaining members.
NHPR is the winner of multiple National Edward R. Murrow Awards for overall excellence from 2015, 2017, and 2018, in addition to News Documentary and Investigative Reporting awards in 2023. In our leaders - and across the organization - we seek people who are approachable, collaborative, empathetic, optimistic, and solution-minded. Together, we are building a culture based on earned trust, transparency, equity, and inclusion. We hold ourselves accountable to our goals and our values. We have publicly stated our commitment to enhance the diversity of our staff and our journalism. NHPR is intent on being public radio for all of New Hampshire, by expanding our audience, advancing our mission and vision, and deepening our engagement with diverse people and communities across the state and beyond our borders. Learn more about NHPR.
To Apply:
Please apply on the job opportunities page of our website, NHPR.org, or through this link: https://www.nhpr.org/careers
NHPR is proud to be an Equal Employment Opportunity employer committed to a diverse and dynamic workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
NHPR encourages people from historically underrepresented backgrounds to apply, including Black, Indigenous, People of Color (BIPOC); those who are first in their family to attend college; adults without a traditional college degree; LGBTQIA community members, people from low-income backgrounds and those with intersectional abilities and identities.
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