Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Why you’ll love the YMCA
As a part-time staff member, you will receive a free individual membership or 65% off family membership and 50% discounted programs for you and your household.
Other perks Y employees enjoy:
Responsibilities
The YMCA Metropolitan Office is looking for a candidate who is detail-oriented, organized, and a dependable team player to fill the position of part-time Membership Assistant II.
Requirements
Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne as well as:
Salary: Part-time $13.50-14.00 hourly
Hours Available: 20 hours/week; Monday - Friday between 9:00 am-1:00 pm (flexible)
Location: YMCA Metropolitan Office, 347 W. Berry St., Suite 500, Fort Wayne, IN 46802
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