Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
BASIC FUNCTION:
The membership specialist is a key player in supporting strong relationships between the Fort Worth Chamber and its membership community. The specialist supports the membership managers, COO, and CEO in the fulfilment of membership and sponsorship sales activities. This role is primarily administrative with a focus on executing sponsorship and relationship tasks to ensure the Chamber’s long-term success. The ideal candidate is strong at executing a recurring process of communications, managing database integrity, and assisting the Membership Team as needed.
KEY ACTIVITIES:
Essential duties and responsibilities will include, but are not limited to:
KNOWLEDGE AND EXPERIENCE
DECISION-MAKING AND ACTION TAKING:
PHYSICAL REQUIREMENTS:
Job Type: Full-time
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Work Location: In person
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