Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a dynamic Membership Representative to join our team. The ideal candidate will be responsible for driving membership growth and retention through effective sales strategies and exceptional customer service. Openings available in Shippensburg, Chambersburg, and Frederick.
Responsibilities:
- Develop and implement sales strategies to attract new members and retain existing ones
- Build and maintain strong relationships with members through regular communication and account management
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring member satisfaction
Skills:
- Excellent customer service skills with the ability to address member needs effectively
- Financial Institution experience a plus.
Join us in this exciting opportunity to drive membership growth and provide exceptional service to our valued members.
Job Type: Full-time
Pay: $18.21 - $21.93 per hour
Expected hours: 40 per week
Benefits:
Compensation package:
Schedule:
Travel requirement:
Work Location: In person
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