Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
This position has a role focusing on oversight and leadership in the Membership Department. This position supports the work of the Y, a leading nonprofit chartable organization committed to strengthening the community through youth development, healthy living and social responsibility.
The Membership Director will supervise all aspects of the membership retention, sales, appreciation and other assigned duties. Empasis shall be on maintaining the highest level of customer service as well as the overall process of selling, connecting and promoting relationship-based membership. This individual must possess computer skills and have excellent customer service. This position provides staff training and supervision with excellent verbal and written communication skills and problem solving.
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