Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Partial Remote Work Opportunities!DREMC is seeking an HR GeneralistBe a part of power Middle Tennessee!
Duck River Electric Membership Corporation (DREMC) is a member-owned electric cooperative, serving an area of approximately 2,500 square miles across 16 counties in southern middle Tennessee.
Our amazing team at DREMC distributes safe and reliable electricity at the lowest possible cost, promotes and facilitates economic development, and enhances the quality of life over 82,000 members across 6,500 miles of line.LOCATION :
Shelbyville, TN
partial remote work opportunities)REPORTS TO :
Sr. Manager, Administrative ServicesJOB DESCRIPTIONThe Human Resources Generalist is responsible for the successful creation and implementation of programs and services to support the employees of Duck River Electric Membership Corporation (DREMC), including but not limited to training, education, on-boarding, and effective benefit administration services to comply with all state, federal, and regulatory requirements with accuracy, efficiency and excellence.
JOB DESCRIPTIONInternal Responsibilities
Under minimal supervision, this role assists with the day-to-day operations of the Human Resources functions and duties.
This role contributes to the accomplishment of HR practices and objectives that will provide an employee-oriented and high-performance culture that emphasizes empowerment, quality, productivity, standards, goal attainment, and ongoing development of the DREMC workforce.External Responsibilities
Engages industry specific and general recruiting resources for talent acquisition, job candidates, and surrounding cooperatives and industry associations as needed to benchmark best practices.
PRINCIPAL ACCOUNTABILITIESConsistently demonstrates a behavioral pattern that supports DREMC’s 11 Essential Attributes.Supports DREMC employees through benefits administration, on-boarding, addressing HR-related issues, and termination and retirement processing.
Directly supports the management team in all aspects of employee acquisition, retention, and performance improvement plans.
Ensures DREMC policies reflect current best practices and are accessible to employees.Administers existing programs with excellence in all aspects of project management.
Consistently monitors opportunities to recommend enhancements where the modifications better serve DREMC members and employees.
Stays current in all applicable laws, regulations, and best practices to ensure DREMC compliance and excellence.Provides support for the Senior Manager, Administrative Services as well as all DREMC employees and the leadership team.
Manages a wide variety of employee and manager training and special assignments.Serves as a representative on teams, committees, and activities both internally and externally as requested.
Studies, promotes, and applies DREMC policies, procedures, By-Laws, Rules and Regulations.Maintains an awareness of DREMC’s cooperative business goals.
Maintains confidentiality in sensitive matters and exemplifies sensitivity, tact, and diplomacy.MINIMUM REQUIREMENTSEducation
Bachelor’s degree from an accredited college / university in business administration, management or a related field required.Experience
Five (5) or more years of applicable Human Resources experience is required. Experience in utilities, utility contractors, or related field is preferred.
Certification / License, etc.
Certificates and / or licenses relevant to Human Resources, are preferred. (TVPPA, SHRM, NRECA, etc.) This individual will provide proof of or obtain the TVPPA Utility Human Resources (UHR) Certification.
Must possess or be able to obtain a valid Tennessee Driver’s License. Must be eligible and remain insured as a driver by the Cooperative’s group liability policy for the automotive fleet.
Knowledge / Skills / Abilities
Extremely driven individual who delivers excellence and inspires it from others. Electric utility best practices for human resource policies and program administration.
Phenomenal listening skills with high observation prowess. Influential public speaking skills and ability to engage a variety of audiences through education and training.
Ability to consistently achieve multiple deadlines with ownership of the process and results achieved.BENEFITSDREMC provides a comprehensive program of employee benefits including group medical, dental, vision, employer sponsored medical clinic, life and long-term disability insurance programs, defined benefit retirement and 401K savings plans, tuition reimbursement, and hybrid / remote work schedule opportunities.
Qualified candidates should apply at
www.dremc.com
under careers. Candidates must submit a cover letter, resume and complete the application form to be considered.DREMC does not accept resumes from third party recruiters.
Equal Opportunity Employer EOE / AA M / F / D / V
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Last updated : 2024-04-06
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