Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Position Objective:
To provide administrative support for the Membership Services Department
Primary Responsibilities and Duties:
• Prepare high dollar donation report; gather and check all source documents for processing by Major and Legacy gifts
• Answer a direct phone line, including calls forwarded from reception, members, and general public
• Receive member contact forms and e-mails from the PETA INFO account; update records and reply accordingly
• Process request for removal in response to prospect mailings from the organization
• Upload paper mail received from members to the donor database and assign for follow-up
• Review, sort, and redirect petitions received from members from direct mail fundraising
• Retrieve and distribute interdepartmental mail
• Prepare and submit departments invoices for payment through Sage payments platform
• Pull and send credit-card batches to the Finance Department for source retention
• Receive survey responses from caging vendors and enter into database
• Maintain office inventory of stationary and special gift cards
• Identify and reverse returned checks from financial database
• Submit documentation and provide acknowledgement for property gifts
• Maintain confidentiality at all times
• Perform any other duties assigned by the supervisor
Requirements
• High school education or higher
• Minimum of one year of data entry experience
• Previous clerical experience working in an office environment
• Proven knowledge of animal rights issues and PETA campaigns
• Demonstrated effective written and verbal communication skills
• Experience working with Microsoft Office programs
• Typing speed of 40 words per minute
• Ability to lift and carry up to 20 lbs. on a regular basis
• Demonstrated effective organizational skills and meticulous attention to detail
• COVID-19 full vaccination and booster recommended
• Commitment to the objectives of the organization
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