Membership Assistant jobs in Philadelphia, PA
Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Membership Assistant jobs
Membership Assistant
- University of Pennsylvania
-
Philadelphia, PA
FULL_TIME
-
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.
Posted Job Title
Membership Assistant
Job Profile Title
Customer Service Assistant A
Job Description Summary
The Membership Assistant is part of the Campus Recreation team within the Division of Recreation and Intercollegiate Athletics serving a diverse University Community of over 40,000 people.
The Membership Assistant provides administrative support to the Membership Office at the Pottruck Health and Fitness Center. This position is responsible for maintaining all membership functions including data entry, data reporting, sales, office projects, office inventory, and customer service. Will support marketing strategies and administrative projects. Position requires professional and courteous conduct to deliver excellent customer service. Receives direct administrative supervision and guidance from the Coordinator of Membership Operations.
Job Description
Job Responsibilities
Provide customer service to our students, members, and guests by responding to emails, phones calls and in-person communication timely and professionally by assisting with the sales of membership, programs, services, events, and classes/courses.
Support Penn Campus Recreation marketing plan strategies by organizing and scheduling social media post, producing marketing materials through print and digital graphics to be distributed physically or electronically, and assist with member or perspective member email and newsletter communication ensuring branding and content consistency across program areas.
Assist with participation, membership, and sales reports from Fusion.
Maintain the membership office appearance and function by organizing and inventorying office supplies. Request IT support for membership office hardware and software as needed.
Manage projects and assignments of the membership office to meet the administrative needs of the Penn Campus Recreation professional staff.
Other duties assigned.
Qualifications
High School Grad/GE Degree and 0 to 1 year of relevant customer service experience required. Must demonstrate ability of possessing strong verbal and written communication skills, and ability to handle multiple tasks simultaneously required. Must possess basic computer skills. If not proficient, successful applicant will be trained on Microsoft Office (Excel, Outlook, PowerPoint, Word), Fusion membership software, Sidearm website management, social media (Facebook, Instagram, Twitter) and Adobe Creative Suite/graphic design products. Work shift performed on-site (not remote), weekdays from 8:45 am - 5:15 pm with 30 minute lunch break (40 hrs/week).
Preferred Qualifications:
A Bachelor's degree and relevant customer service experience.
Application Requirement:
A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.
Targeted Pay Range:
$16-18 per hour commensurate with education and experience.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Division of Recreation & Intercollegiate Athletics
Pay Range
$15.79 - $22.76
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay - Just Posted
Assistant Director, Membership Operations
- University of Pennsylvania
-
Philadelphia, PA
FULL_TIME
- University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school co...
- 7 Days Ago
Assistant Membership Director
- LA Fitness (Esporta Fitness/Fitness International)
-
King of Prussia, PA
FULL_TIME,PART_TIME
- LA FITNESS- King Of Prussia, PA ASSISTANT MEMBERSHIP DIRECTOR (AMD) Have you ever wanted to run your own Health Club? Our Assistant Membership Director's are responsible for assisting the GM and drivi...
- 10 Days Ago
IT Specialist
- US Office of the Assistant Secretary for...
-
Philadelphia, PA
FULL_TIME
- Duties The U.S Department of Labor (DOL) promotes the welfare of the wage earners, job seekers and retirees of the United States. The Off ice of the Assistant Secretary for Administration and Manageme...
- 16 Days Ago
Membership Counselor
- ESPORTA FITNESS
-
Cherry Hill, NJ
FULL_TIME
- This is an entry level sales position meant to be short term until you are trained and ready to advance to management. We are looking for people who want to make a career in the health and fitness ind...
- 17 Days Ago
Membership consultant
- City Fitness Management, INC
-
Philadelphia, PA
FULL_TIME
- Job Type Full-time Description Want to be apart of the team? City Fitness is looking for Membership Consultants! We are looking for motivated, self starters, who are eager to learn and are excited to ...
- Just Posted
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0 Membership Assistant jobs found in Philadelphia, PA area
Executive Administrative Assistant
- Emerson Group
-
Burlington, NJ
- Job Description Job Description We are searching for an Executive Administrative Assistant to the President for our clie...
- 4/24/2024 12:00:00 AM
Executive Administrative Assistant - On Site
- Tatum by Randstad
-
Fort Washington, PA
- Our client is seeking a proactive, service focused, team-oriented Executive Assistant to support the CEO of the organiza...
- 4/24/2024 12:00:00 AM
Executive Administrative Assistant
- JQ Staffing Services
-
Yardley, PA
- Job Description Job Description We are seeking an Executive Administrative Assistant to join our team! You will provide ...
- 4/23/2024 12:00:00 AM
Executive Administrative Assistant - On Site
- Tatum By Randstad
-
Fort Washington, PA
- Our client is seeking a proactive, service focused, team-oriented Executive Assistant to support the CEO of the organiza...
- 4/23/2024 12:00:00 AM
Executive Administrative Assistant - Employee Benefits
- Innovative Benefit Planning
-
Moorestown, NJ
- Join Our Team as an Executive Administrative Assistant! About Us Innovative Benefit Planning is a woman owned business t...
- 4/23/2024 12:00:00 AM
Talent Acquisition Partner
- Globus Medical
-
Philadelphia, PA
- About Us :At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of ...
- 4/23/2024 12:00:00 AM
Executive Administrative Assistant
- Mastery Charter Schools
-
Philadelphia, PA
- About Mastery: Founded in 2001, Mastery Schools is a public charter network of 24 K-12 schools in Philadelphia and Camde...
- 4/21/2024 12:00:00 AM
Executive Administrative Assistant
- Randstad Sourceright
-
Wilmington, DE
- *Contract Position* Overall purpose of role As a B- Executive Assistant, the individual will be responsible for providin...
- 4/20/2024 12:00:00 AM
About Philadelphia, Pennsylvania
Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Assistant jobs
$41,351 to $57,131
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago
were up 1.0% from a year ago
What does a Membership Assistant do?
Membership Assistant in Santa Rosa, CA
The Membership Department is responsible for the provision of services to all of the Members of the AOI.
December 13, 2019
Membership Assistant in Jamestown, NY
The 9/11 Memorial & Museum seeks a dynamic, sales-driven membership assistant to be part of our dedicated on-site fundraising Museum membership team.
December 10, 2019
Membership Assistant in Charlotte, NC
The Membership Assistant answers inbound member visits and calls with a high degree of aptitude and professionalism, at times coordinating with multiple departments to assist the member while being solutions-oriented.
February 05, 2020