Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The Athletic Club of Bend is seeking a highly motivated and experienced Membership Director to join our team. As the Membership Director, you will be responsible for managing and growing our membership base, focusing on member retention and providing exceptional customer service. This role provides customer service for our members in the Administration office through email, phone and in person interactions.
The ideal applicant will have the following job experience and skills:
Customer service, preferably in a membership setting
Office skills & computer proficiency in Word/Excel
Accounting knowledge and basic banking skills
Organized and detail oriented
Strong communication skills
The ability to work individually and in a team setting
Newsletter and basic social media experience preferred
The position will be approximately 35-40 hours per week, Monday to Friday with daytime availability required.
Benefits with qualifying hours will include: medical insurance, vision insurance, dental insurance, Aflac insurance, flexible spending account, retirement plan, paid vacation/sick leave, employee discounts and a complimentary employee membership.
If you are interested in joining our team, please send a resume and cover letter to Human Resources Athletic Club of Bend OR 97702. Wage is dependent on experience. Pre-employment background check will be required upon offer of employment.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Schedule:
Travel requirement:
Ability to Relocate:
Work Location: In person
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