Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are seeking a dynamic and motivated Assistant Membership Director to join our team. As the Membership Director, you will be responsible for driving membership growth and retention through effective sales strategies and exceptional customer service. This is an exciting opportunity to lead a team and make a significant impact on our organization.
- Develop and implement sales strategies to attract new members and increase membership retention
- Build and maintain relationships with current and prospective members
- Conduct sales presentations and negotiate membership agreements
- Provide exceptional customer service to members, addressing any inquiries or concerns
- Collaborate with other departments to ensure seamless member experiences
- Monitor membership trends and provide recommendations for improvement
- Lead a team of membership associates, providing guidance and support
Experience:
- Background in sales and or Customer service.
- Excellent leadership skills, with the ability to motivate and inspire a team
If you are a results-driven individual with a passion for sales and customer service, we want to hear from you. Join our team and help us grow our membership base while delivering exceptional experiences to our valued members.
Job Type: Full-time
Pay: $4,250.00 - $8,000.00 per month
Benefits:
Schedule:
Travel requirement:
Work Location: In person
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