Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The Athol Area YMCA is looking multiple candidates for our Membership Team. We have flexible weekday morning and afternoon shifts. Must be available on weekends.
Our Membership Representative delivers excellent service to all members, guests, and program participants, Welcome and greet all members in a friendly and helpful way, Answer the telephone promptly and in a professional manner, Provide membership and program information and requirements in an accurate, friendly and courteous manner, Assist with room scheduling, Conduct interviews and/or tours to prospective members; sells memberships, Builds relationships with members; help members connect with one another and the YMCA, Handles and resolves membership concerns, Applies all YMCA policies dealing with member services, Adheres to all cash handling and reporting procedures, ensuring accurate cash balances, Attend scheduled meetings, contributing ideas and concerns and working as a team, Participate in training and other Association initiatives, Performs other duties as assigned to department.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: No more than 30 per week
Benefits:
Schedule:
Travel requirement:
Shift availability:
Ability to Relocate:
Work Location: In person
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