Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Come Join our Team!
Hours: less than 20 per week, varied
Pay rate: starting at $12 per hour
The Membership Associate will contribute to the mission, vision, and values of the Youngstown Area Jewish Federation by providing members and guests with a pleasant and welcoming environment as they enter the Jewish Community Center of Youngstown. This position is responsible for creating strong relationships between the JCC and its current and prospective members, along with providing superior customer service with standards of excellence.
Requirements
The ideal candidate has very good communication and interpersonal skills, including the ability to follow directions and work as part of a team. Must have the ability to relate in a positive manner with members and fellow staff while providing exceptional customer service at all times. Should have proven skills in the use of Microsoft Office and Google Suite and must have the ability to learn new software programs as industry specific software will be used as part of this position.
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