Membership Associate - Museum jobs in Duluth, MN

POSITION SUMMARY

As the face of the museum to our visitors, Museum Educators provide excellent customer service, implement educational programs and support imaginative play and discovery.

Have fun and make a difference by joining the Duluth Children's Museum Team! We work every day to empower children to explore their sense of place and self through creative play. We are looking for driven, creative, and playful team members that help us champion the power of play. Apply today to be part of our team and play your way to a better community!

ABOUT THE DULUTH CHILDREN’S MUSEUM

The Duluth Children’s Museum is a place where children begin their lifelong exploration of an ever-expanding world. The museum’s mission is to engage children in hands-on learning through creative play and interactive exhibits.

RESPONSIBILITIES

• Engage children in play through the use of exhibit components
• Facilitate educational programming, following Museum program procedures and expectations
• Support day camps, outreach events, and workshops
• Greet and welcome adults and children, engage in conversation, and accurately answer guest questions regarding all aspects of the Museum.
• Maintain clean, safe and inviting environments in all Museum spaces
• Actively address guest feedback and work to improve overall guest experience
• Maintain current knowledge of all membership, programming, special events and exhibits
• Follow opening and closing procedures for effective and accurate Museum operations
• Operate and maintain knowledge of Museum’s point-of-sale and crm database systems
• Support membership sales, including active selling, taking payment and data entry
• Support Gift Shop including cashiering, stocking, cleaning, and merchandising
• Answer and direct incoming calls
• Coordinate with and support volunteers throughout the Museum
• Assist in training new employees, as assigned
• Support floor operations and programming initiatives, as assigned
• Other duties as assigned

POSITION REQUIREMENTS:

Minimum Education and Experience

• One year working with children in an educational setting
• One year working directly with crm's and point of sale systems.
• One year of customer service experience.

Knowledge, Skills and Abilities

• Knowledge and capacity to work effectively with people from diverse professional, cultural and personal backgrounds.
• Demonstrated knowledge of working directly with crms and pos systems
• Excellent customer service skills and ability to overcome objections and resolve issues.
• Ability to work with a positive outlook in a changing environment and adjust priorities.
• High degree of confidentiality, diplomacy, discretion and tact.
• Strong critical thinking skills and the ability to achieve results both individually and working with others.
• Knowledge of and ability to use computer and other technical resources to effectively accomplish work.
• Excellent planning and organizational skills.
• Excellent verbal and written communications skills.
• Ability to exhibit a positive, friendly and helpful attitude with museum visitors and be sensitive to their needs while maintaining professional boundaries.
• Proven ability to ensure customer outreach satisfaction and consistent service.
• Ability to work independently as well as on teams on specific tasks within organizational policies and procedures.
• Strong relationship building and communication skills to represent the organization and interact with outside individuals from the community.

PHYSICAL REQUIREMENTS:

Must be able to perform the essential duties of the position with or without reasonable accommodation:

• Physical Demands:
• Ability to use a PC/laptop, requiring repetitive motion of fingers, hands and wrists.
• Required to provide interactive hands-on programming to children for extended periods of time.
• Ability to lift materials and equipment for educational activities (50lbs)
• Ability to work flexible hours (outside of regular operating hours) to accommodate the needs of the museum.

WORK CONDITIONS
This position will be scheduled 12-20 hours/week. Our current operating hours are 9:00 am-4:00 pm (schedule will be between 8:30am-5:30pm) Tuesdays through Saturdays, with occasional evening events. Saturday availability is required. Sunday hours for birthday parties & facility rentals may also be available.

Job Type: Part-time

Pay: $13.00-$16.00 per hour, dependent on experience

The Duluth Children’s Museum is an Equal Opportunity Employer committed to a culturally diverse work environment.

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Expected hours: 12 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Every weekend

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• CRM software: 1 year (Preferred)
• POS: 1 year (Required)
• Early childhood education: 1 year (Preferred)

Work Location: In person