Membership Associate - Museum jobs in Ogden, UT

Description

Position Summary: The Member Host at Skylodge is responsible for providing the highest quality service, resort and local information and efficient processing of products in the following areas, but not limited to, tickets, season passes, lessons, rentals, retail sales, Neighbor activities, adventure activities and special events. 

Company Background: An hour north of Salt Lake City, Powder Mountain is a year-round destination for an ongoing program of events and activities - a home to the emergent culture of creativity and collaboration exemplified by the Summit community. ? Powder Mountain is the largest skiable resort in North America and is preserving its magical skiing experience for generations to come and to save it from over development. ?We are not just another job, we are a community. ? 

Requirements

• Provide stellar hospitality at Skylodge to the Powder Mountain Neighbor Membership Community by fostering relationships, anticipating member needs and providing personalized service 
• Fully understand Ticket, Season Pass, Lesson, Rental and Activity product offerings to provide optimal guidance to members and public-at-large 
• Comply with Powder Mountain policies and Neighbor Community service guidelines. 
• Resolve guest inquiries and grievances in a timely and effective manner 
• Utilize Powder Mountain’s systems responsibly including, but not limited to; company’s POS systems, Paylocity, Sharepoint, OneDrive, Microsoft Teams 
• Communicate professionally and effectively with Neighbors, colleagues, special guests and public at large 
• Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings 
• Implement, promote and embrace Powder Mountain’s Mission, Values and Service Essentials, and policies and procedures 
• Provide and maintain a safe and healthy work environment 
• Other duties as assigned

Qualifications: 

•  5 years of experience in Hospitality/Customer Service with proven Point of Sales experience. Preferably within the ski or recreational industry. 
• Must be enthusiastic, warm, and creative - able to adjust strategically in an ever-evolving environment. 
• Microsoft, Excel, point of sale systems experience required 
• Flexibility in availability to meet seasonal demands. 
• Highest level of professional integrity and communication skills. 
• Provide exceptional guest service 
• Adhere to all Powder Mountain Policies and Procedures

Physical Requirements:

• Ability to lift, carry, push, and/or pull moderate amount of weight (up to 30lbs ) 
• Sufficient physical ability and mobility to walk, sit and stand for prolonged periods of time and in inclement weather 
• Manual dexterity to operate a computer and other common office equipment on a constant basis 
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis 
• Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements  

Work Environment: 

Work is primarily performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. Occasionally exposed to outdoor climate in which team member will be exposed to a variety of temperatures/weather