Membership Associate - Museum jobs in Rockford, IL

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Membership Executive oversees the development and operations of enhancing a member-first culture that meets the community's needs through relationship-building with members, staff, volunteers, and participants at our facility branches. This role directs all membership activities for Puri, Northeast, SwedishAmerican Riverfront YMCAs including recruitment of new members, retention of existing members, and supervision of assigned staff to include a Membership Director. Member engagement and staff development are key areas of focus for the position with an emphasis on facility safety, staff management, and member-service standards. The Membership Executive will also oversee the operations of Puri Family YMCA, a 24-hour fitness center.

• Bachelor's degree in human services, social services, business or equivalent with 3 or more years of management experience, preferably in a YMCA or other nonprofit agency.
• Three or more years of leading sales acquisition and retention strategies for a membership-based organization with a proven track record of driving quality results in a dynamic and multi-faceted organization.
• Proven success in managing budgets and fiscal resources of $2M or greater.
• Knowledge and experience in all aspects of operations, including staff supervision and development, membership growth practices, program development and implementation, volunteerism, facility and property management, and financial practices.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Record of accomplishment of building authentic, constructive relationships with others.
• Strong written skills, verbal communication skills, and computer skills. Proficient in Microsoft Office products, including Word, Excel, and Publisher. Bilingual Spanish preferred.
• CPR and First Aid certifications are required within 90 days of hire.
• Praesidium Academy trainings.
• YMCA Team Leader or Multi-team/Branch Leader certification preferred.

Critical Thinking & Decision Making

Communication & Influence

Emotional Maturity

Engaging Community

• Bachelor's degree in human services, social services, business or equivalent with 3 or more years of management experience, preferably in a YMCA or other nonprofit agency.
• CPR and First Aid certifications are required within 90 days of hire.
• Praesidium Academy trainings.
• YMCA Team Leader or Multi-team/Branch Leader certification preferred.