Membership Director jobs in Allentown, PA

POSITION SUMMARY:

This position supports the work of the Y, a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. Directs all aspects of membership including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

ESSENTIAL FUNCTIONS:

• Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Provides direct supervision to the YMCA’s part-time Manager(s) on Duty.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
• Ensures proper implementation of member service center procedures. Reviews and updates center procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
• Organizes membership events at the YMCA and represents the YMCA at community events that promote the YMCA.
• Develops annual operating goals, objectives and plan for the marketing and communications area. Monitors the achievement of this plan, taking appropriate action to ensure that the goals and objectives are met.
• Develops, produces and distributes program information necessary to promote assigned programs, in accordance with membership and marketing plans to include but not limited to brochures, web page, Social media, etc.
• Provides and maintains related statistics and reports.
• Leads assigned aspects of the annual support campaign.
• Participates in staff meetings and/or related meetings.
• Performs other duties as assigned in accordance with the planned Chart of Work.

YMCA COMPETENCIES (Team Leader):

Collaboration : Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness : Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth : Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Mission Advancement : Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fund-raising.

QUALIFICATIONS:

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Previous professional experience in membership, customer service or sales preferred.
• Must have good interpersonal, public relations and communications skills, including the ability to make presentations and handle media inquiries.
• Previous supervisory experience in customer service preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Minimum age requirement of 21.
• Prior to or within 30 days of hire must complete CPR with AED; First Aid.
• Completion of YMCA program-specific certifications within designated time-frame.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust.
• The noise level in the work environment is usually moderate.

SELF-MOTIVATION & INNOVATION:

To be able to accomplish the goals set forth in this job description, the incumbent will need to possess a will to succeed . “What can I do to advance the Y and help it become more successful?” should be the mind-set. The heart of the position will be the ability to look past “what is” and to see “what can/should be”. A high level of self-motivation and innovation/creativity is required to be successful at this position.

Job Type: Full-time

Pay: $35,000.00 - $37,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Stroudsburg, PA 18360: Relocate before starting work (Required)

Work Location: In person